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I have a dcs pro star phone system and need to delete three of the incoming lines..those #'s have been disconnected, but the default for dialing 9 to get out is still the last line which was disconnected. i have access to tech programming on the system

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  • sheldon750 Apr 17, 2008

    the system is a samsung prostar dcs, apprx 6 years old. we originally had 2 separate departments each with 8 incoming lines. i'm trying to delete 3 trunk lines. the last 3.
    trunk #'s are 701 - 708. 706,707 and 708 have the related incoming phone numbers disconnected. let me what other info you might need.
    thank you

  • sheldon750 Apr 17, 2008

    the last 8 incoming phone lines were disconnected quite some time ago, and i had a phone tech come out. if you try to dial out on any of those lines, a message comes up "out of service". i'm certain that the tech programmed that. when we need to dial out, we simply dial 9 and get an outside line. that feature is not working now because it "grabs" the last outgoing line first and that is disconnected.

  • sheldon750 Apr 17, 2008

    great..thank you...I have the technical manual, but for the life of me can't figure it out!!

  • sheldon750 Apr 17, 2008

    not a problem. thanks for your time.

  • sheldon750 Apr 17, 2008

    this is a Prostar DCS. Small business. the number of phones should not have anything to do with eliminating the trunk lines...any assistance will be appreciated.

  • sheldon750 Apr 17, 2008

    great. thanks. i'll try the link you sent and post the results.

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You would have to change the default outgoing line. If I have time tomorrow I will try to dig up some information for you. When I have problems with our phone system (Toshiba) as ask on these two forums:

http://www.sundance-communications.com/forum/ultimatebb.php
and
http://www.pbxinfo.com/index.php
Someone there should have your answer, especially in the Samsung forum on Sundance.

Posted on Apr 17, 2008

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  • Lands Phones Master
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Can you post the detauls of your phone, brand, name and model.

Posted on Apr 17, 2008

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  • Ekse Apr 17, 2008

    Thanks for all the information, sorry for the long wait in my reply.



    Does you phone have a spesific model number? the programing may differ from model to model.

  • Ekse Apr 17, 2008

    the programmin manual for the device costs 99usd so thats way too much as I would only get 5usd from this. But one moment, Il see if I can get it from a collegue.



    Il tell if I cant get it and if I cant get it I recommend you rate my solution as Innapropriate or thanks for trying so your problem is posted on the main page again and other experts can respond to you.

  • Ekse Apr 17, 2008

    I got a programing manual for the following systems






    DCS



    DCS Compact



    DCS Compact II



    DCS-816



    DCS-408



    DCS-408i



    iDCS500 (L and M versions)





    iDCS100


    OfficeServ500 (L, M and S versions)



    500 pages. is this the one you have?



    Is your system one of these?



    Should this trunk removeal be performed in every single phone you have? My God I see why you had a tech come in.



    This is too complex, I have no idea where to begin, station or customer level programing, Too much too much , I give up!



    I can send you this document but



    Good luck!!!!!!!

  • Ekse Apr 17, 2008

    It would take hours to figure that out. I hope someone here knows how to solve this for you. Please vote my solution as Innapropriate or thanks for trying to get new experts flowing in.



    Thanks and Good luck.

  • Ekse Apr 17, 2008

    do post the results, I'l really like to know how the guys fix this.

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