Question about HP PhotoSmart InkJet Printer

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My hp Photosmart 3210xi all-in-one printer is giving me an error message. It says "scanner Failure Unable to scan or copy Press ok" I hit ok then copy and the same error comes up again and again and again! On my computer it says it is a recycling error and retry. The only thing that I did last night was replace my yellow ink cartride. Do you know what is wrong with my printer?? Thank you.

Posted by Anonymous on

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  • 1,679 Answers

Since you replaced the Yellow cartridge, did it go thru the alignment process and printed the alignment sheet ?

If Yes, Disconnect the power cord from back of printer ( while printer is on ) and while holding the # and 6 key on front panel, connect the cord and follow the instructions on printer screen.
NOTE : if you have setup the printer on wireless network, the printer will loose network signals, you will have to re-setup the printer on network.

If No, Press setup button, Scroll to TOOLS, Choose Align Cartridges, and follow the process.

If the Printer does not let you thru SETUP button, follow the first step to do Semi-full Reset on printer

Posted on Jul 03, 2010

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My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
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You may want to try following these steps:
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If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

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