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I have a notepad laptop thing and i have bought the WD elements, External hard drive but nothing happens when i plug it in. And i dont no what to do now :(

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Take it back to where you bought it, and get them to demonstrate how it works on one of their computers.
If it does not work, then they should replace it, under warranty.

Posted on Jul 03, 2010

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Hi i`ve just bought the wd elements 320gb yesterday. the problem is that i put the usb in and the light on the product is on but thats all. its not installing and i cant find it on my computer.


The obvious question first is the drive connected with the provided AC adapter?

Are you connecting it directly to a USB port or powered USB Hub? This is not important in external hard drives but it does on portable HD. But just in case keep this in mind.


Other thing is that you have to install the WD Smartware software.

If nothing works, try it on another computer.

If it works, must be a USB port problem.

God Bless You!

Feb 05, 2011 | Western Digital Elements powered by WD 320...

1 Answer

External Disk WD Elements problem


did u format the wd 320 gb already
you have to format it first to work from it

Apr 06, 2010 | Western Digital Elements powered by WD 320...

1 Answer

I purchased an WD Elements hard drive several months ago and can not get it to work. I plug it in ,it asks to be formatted then nothing happens. I have Windows Vista. When I bought it I assumed it would be...


You must initialize first. OK plug it in, to to My Computer Icon, Right Click on it & and click MANAGE, window will open, RH side, now go down to Disk Management, click in that... Now find your drive and initialize it, Now you will be able to, if your drive is OK, Format, NTFS is best.

Mar 28, 2010 | Western Digital Elements powered by WD 320...

1 Answer

I bought a new WD Elements 350gb external hard drive and it came with a Memeo software CD. It says to insert CD before starting backup. I do not appear to be able to use this external hard drive as a plug...


This software is not linked with the drive (with this particular drive you only get a trial version anyway). Just remove the software from your PC.

Start > Control Panel > Add or Remove Programs > Remove Memeo/ WD Anywhere Backup.

Once you have done that, you can delete everything on it (assuming you never manually put something on it apart from the backup). If so, back it up onto your PC, another drive or CD.

Jan 25, 2010 | Western Digital Elements powered by WD 320...

1 Answer

My Mac will not store data on my wd external hard-drive


Take it back to where you bought it, and get a replacement,
or at least get them to demonstrate that it _does_ work, when connected to a Mac computer (not a Windows computer).

Dec 26, 2009 | Western Digital Elements powered by WD 320...

1 Answer

I purchased 2 WD elements 1TB. I have pluged it


right click on the drive , format it and it should work, if this not solves your problem go to the shop and use your warranty, it may be broken.

Nov 16, 2009 | Western Digital Elements powered by WD 320...

1 Answer

When i plug in my external hard drive, the


u need to fix your external....it has a virus thats why!.....

Oct 06, 2009 | Western Digital Elements powered by WD 320...

1 Answer

I have a WD external hard drive USB 2.0 750 GB. It was working just fine for many months, and suddenly, my laptop won't "read" it -- it's not listed/detected in "my computer." I thought there was something...


If the device is recognized and not listed as a driver in the Explorer, then the disk is not recognized as having been partitioned and formatted. You can use the Disk Manager to see if there is anything listed on the disk.
Start - > right-click My Computer -> Properties
In the management console, go to disk management and check your disks. The external disk should be there and then you can see the partitions and drives assigned to it.
If there is nothing on it, your MBR could be damaged, which needs to be restored.

Alternatively you could partition and format it, but then you'd loose the data on it, so that is a last resort.

I think a program called Acronis Disk Director Suite can restore MBR's. Have a look at this external hard disk troubleshooting article.

Jun 13, 2009 | Western Digital Elements powered by WD 320...

2 Answers

No installation disc, but apparently i didnt need one


I bought the same product, I noticed that connecting the device to the USB ports at the back of the PC body and using shorter cable solved the problem, try each of the ports at the back of the PC.

Jan 25, 2009 | Western Digital Elements powered by WD 320...

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