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My optical mouse suddenly stopped working. I placed new batteries in boththe keyboard and the mouse but still no moouse function. The hard wired mouse works. There is a blinking light on the top of the mouse that goes on intermittently.

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Hello,

From time to time, you may experience problems with the optical mouse. Most of these are problems that can be solved quickly at home. Microsoft provides users with updated drivers and software to ensure the Microsoft Wireless Optical Mouse continues to work smoothly.

Troubleshooting most problems will take less than 30 minutes. Follow the steps/instructions below on how to troubleshoot your mouse:

  1. You can start by downloading recent Windows Update. Go to "Start -- All Programs -- Windows Update."
  2. Try another USB port for the wireless receiver. If using a USB hub, try connecting the receiver to a port directly on the computer. The problem may be a bad port or hub. Restart your computer after reconnecting the mouse's wireless receiver.
  3. Use the Microsoft Troubleshooter to find potential problems. This wizard tries to find common issues based on input you provide. Right click "My Computer" and press "Manage." Highlight "Device Manager." Expand "Mice and Other Pointing Devices" and select the Microsoft Wireless Optical Mouse. If the mouse isn't displayed, skip to Step 6.
    Right-click the mouse and press "Properties." Press "Troubleshoot."
    Alternately, go to "Start -- Help and Support" and type "Troubleshoot USB Device."
  4. Update drivers and software. Go to "Device Manager" as stated in Step 3. Right-click the mouse and press "Update Driver." This will find the most current driver.
    Download the latest version of Intellipoint from the site listed in the Resources section. The installation is in a wizard format.
  5. Set a slower pointer speed and channel. Go to "Start -- Run" and type "control main.cpl." Press "Ok." Choose "Pointer Options" and choose a slower pointer speed.
    To change the channel, press "Channel Connect" on the bottom of the mouse. Wait for the sync light to be a steady green before testing the mouse.
  6. Uninstall any software for the optical mouse, unplug the wireless receiver, restart your computer, and completely reinstall the mouse.
  7. Ensure no surrounding objects are interfering with the optical mouse. Fans, lights, metals, and other wireless signals may be causing interference.
I wish you Good Luck.

Posted on Jul 03, 2010

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