Question about Rival S16RB Electric Skillet

3 Answers

Removable skillet pan has bubbled and teflon is coming off

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  • Charlie44 Apr 23, 2008

    The teflon on my pan bubbled right away also. The pan was preped acording to the instructions before using it. I don't own any metal utensils, and use only teflon safe sponges to clean. I love the skillet, but what caused so many customers to have this issue?

  • Anonymous May 14, 2008

    I am disgusted this this removable pan, also. I didn't even put it in the dishwasher. I washed mine by hand. The coating bubbled up after about 5 uses. My husband even noticed the awful surface from across the room and asked me what happened. This is awful and I think Rival should be ashamed to put something on the market as badly as this pan has turned out to be. I think Rival should mail out new skillet pans. The base, etc. is okay but certainly not the cooking pan itself. I, too followed all directions concerning prep and cooking utensils. I am going to write to see if Rival is going to replace the cooking skillet pan itself. Will update later to let everyone know how it turns out and what their solution is.

  • jaygh Jun 22, 2008

    Our pan has bubbled also and the teflon is flaking off. Is there a replacement pan available?

  • ewolfe Jun 28, 2008

    Well it looks like were all together on this one. I found the customer service for Rival products. I will be calling on Monday to complain about mine. If all of us call at once maybe we will make a bigger impact!!!!


    The Number is:


    1-800-323-9519



    Please post your info on what if anything the company did!!!!



  • Anonymous Sep 08, 2008

    Also never used metal--only wood/teflon safe utensils. Rival already replaced one pan (was still under warranty). Same happening again. No problem with cooking, heating, etc.

  • Anonymous Sep 29, 2008

    I had the same problem. The non-stick surface chipped and came off. I called the number someone else listed...800-323-9519 and they were very helpful. They are sending me a new unit. It was great customer service.

  • mike2655 Feb 27, 2009

    yep...me too!! removable skillet pan has bubbled...I will call and see if they are willing to help.

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I had the same problem. The non-stick surface chipped off and is actually sticking to our food. I didn't ever use the dishwasher and washed by hand. Also using plastic utensils. I called the number someone else listed...800-323-9519 and received excellent customer service. Rival is sending me a new unit.

Posted on Sep 29, 2008

I had the same problem. The non-stick surface chipped and came off. I called the number someone else had listed...800-323-9519 and received excellent customer service. They are sending me a new unit!

Posted on Sep 29, 2008

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It got so bad I just threw the pan away.

Posted on Apr 23, 2008

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I find that in viewing this site that the listed " solution" is not a solution at all! This skillet has a defective design and coating and should be recalled!

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