Question about Apple iTunes

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I am trying to open up iTunes, I get the following error message: the iTunes application could not be opened. An unkown error has occurred [13014]. Thanks

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  • 171 Answers

Close itunes, and go into windows explorer.
Get rid of the file named iTunes Library 8 Genius.itdb

You can always rebuild Genius results after you get itunes running properly again.

Posted on Jul 03, 2010

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1 Answer

Can't open my iTunes when open get error messages ""Apple application support was not found." Apple application support is required to run iTunes.


I think you have not follow the basic rule. first check your system configuration with iTunes application requirement.
If possible update your system. Now you can download a Apple Application Support file and if not helpful then read this tutorial if you have some technical knowledge https://discussions.apple.com/docs/DOC-6562#qtmoviewin
and follow Mac Technical Support for more guidance.

Jul 30, 2014 | Apple iTunes

Tip

Tips for error 13014 when opening itunes or when synchronizing with IPOD


Solution 1Make sure you have the latest version of iTunes installed.
Solution 2Quit and reopen iTunes. If the issue continues, then restart your computer.
Solution 3Quit iTunes, temporarily disable the anti-virus security software on your computer, then reopen iTunes and try to sync your device. If iTunes successfully syncs your iPhone or iPod touch, consult the anti-virus software vendor.
Solution 4Turn off Genius in iTunes in the Genius sidebar (choose View > Hide Genius Sidebar).

on Aug 21, 2010 | Computers & Internet

1 Answer

Hi I am unable to use itunes on my computer. I installed and its asking to turn off the compatibity mode. And also I cannot view summary, photo etc tab on my iphone device.


Hi

First of all

1. Exit out of iTunes.

2. On the Windows Start Menu select Computer or My Computer Depending on the OS

3. Browse to the following location: C:\Program Files\iTunes.
Note: Windows 7 (64 bit)browse to C:\Program Files (x86)\iTunes.

4.Right-click on the iTunes application (iTunes or iTunes.exe) and select Properties.

5. Next select the Compatibility tab.

6.
Ensure that the options Run this program in compatibility mode and Run this program as an administrator are not checked. If they are checked please deselect these options, then select Apply, and OK. You should now be able to open iTunes with out receiving the error message about iTunes running in compatibility mode.

This should fix your problem.Still if your facing the same problem after performing the following steps:-

7. Open the Registry Editor by selecting the Windows Start button, typing regedit into the search box or the run box depending which OS your using eg- xp,vista,7 and then pressing Enter.

8.
Browse to the following location in the registry editor, HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers, and highlight the Layers folder.

9. Delete the entry for the iTunes application (iTunes or iTunes.exe).

10. Close registry editor and restart the computer

You should now be able to open iTunes without receiving the error message about iTunes running in compatibility mode.If not please reply

Thanks & Regards

LOnG LIvE tHe GeeKs!!!!!

Dec 09, 2010 | Computers & Internet

1 Answer

My itunes wont let me open it its saying unkown error has occurred 13010


Hi crag81,
I understand you are receiving error 13010 when trying to open iTunes. If you are using iTunes 8.0.2. I suggest you upgrade (but if you cannot): Remove the Genius database In the "Finder" go to the /username/Music/iTunes/ directory and delete the "iTunes Library Genius.itdb" file. This should allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.

If you are windows, Remove the Genius database In the "My Documents" go to the /My Documents/Music/iTunes/ directory and delete the "iTunes Library Genius.itdb" file. This should allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.

NOTE: If your using Vista or WIN 7 go to /yourusername/Music (one directory back from My Music (from above =)),

Nov 13, 2010 | Apple iTunes

1 Answer

Cannot open my Itunes - saying application could not open error 13014 - can anyone help?


uninstall the itunes and then restart your computer, then download again in apple.com, then install again.

Sep 16, 2010 | Apple iTunes

1 Answer

When i try to open iTunes a message pops up saying " the iTunes application could not be opened. An unknown error occurred (-50)


The only options for this error are for solving the problem of iTunes not opening, which are listed here: http://support.apple.com/kb/TS1717

I suggest trying to re-install iTunes first, then go through the solutions on that page. Print off the page before you start trying to fix it, and include all sections (check in print preview).

Dec 30, 2009 | Apple iTunes

1 Answer

Corrupted iTouch


Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.




I hope this article is very helpful for you and easy to follow. Good luck :)

Apr 26, 2009 | Apple iPod touch

1 Answer

Iphone cannot restore with itunes


Try the following links:
http://amountaintop.com/error-1604-when-upgrading-your-iphone-version-1-1-1
http://support.apple.com/kb/TS1458

Oct 22, 2008 | Apple iPhone Smartphone

5 Answers

Restoring Ipod issue


hi dear

Following is list of iPod and iTunes Error messages or Alert messages you may come across while trying to open or install iTunes, update, sync or restore iPod, making a purchase from iTunes Store, or perform any other activity in your iPod/iTunes:

  1. "Unable to Check for Purchased Music because an error occurred (-5000 error)."
  2. "Error (-35)"
  3. "There was an error in the iTunes Store. Please try again later."
  4. "-5000" and "-35"
  5. “Error 1415” “Error 208” “Error 1418” “Error 1413” “Error 1427” “Error 200” “Error 1402” “Error 50” “Error 1406” “Error 1407” “Error 1428” “Error 1417” “Error 60” “Error 42” “Error 48” “Error 39” “Error 1417” “Error 53” “Error 69” “Error 50” “Error 3221””Error 2738” “Error1921” “Error 1607” “Error 5000” “Error 9006” “Error 9800” “Error 9814” “Error 9815”
  6. "Failed to locate Supported File Types or There Are No Photos Found on this Device"
  7. "the iPod ** cannot be updated, the required folder cannot be found"
  8. "Cannot connect to the iTunes Store. An unknown error has occurred”
  9. “Disk is locked”
  10. "iTunes folder cannot be found"
  11. “Disk cannot be read from or written to”
  12. “Firmware update failure”
  13. “Drive not formatted”
  14. "The iPod "username's iPod cannot be updated. The required folder cannot be found"
  15. "Folder cannot be found or created"
  16. “Attempting to copy to the disk [iPod name] failed. The disk could not be read from or written to.”
  17. "Sync failed: unknown error (-124)"
  18. "iPod cannot be synced: required folder cannot be found"
  19. “iPod Service Error”
  20. Cannot Import to Itunes - error 2002”
  21. "Attempting to copy to the disk (iPod name) failed. The disk could not be read from or written to"
  22. “The iPod "Customer's iPod" could not be restored. An unknown error occurred (1418)”
  23. "The iPod "Customer's iPod" cannot be updated. An unknown error occurred (-50)"
  24. “iTunesSetup.exe is not a "valid Win32 application"
  25. "Internal manager error”
  26. “iTunes 7.02 not a valid Win32 application”
  27. "itunes.exe - Corrupt File"
  28. "An Unknown Error occurred (-39)"
  29. "Could not complete your iTunes Store request. The store may be busy. Check your Internet connection or try again later."
  30. "There was an error downloading your purchased music. An unknown error occurred (-50)."
  31. "-9800, -9815, -9814"
  32. "Unable to Check for Purchased Music because an error occurred (-5000 error)."
  33. "There was an error in the iTunes Store. Please try again later."
If you come across any one of the above Error or Alert messages, then either your iPod/iTunes has gone corrupted and your iPod may be in for a crash or maybe you’re already facing an iPod crash. iPod might crash or get corrupt due to any of the reasons from hardware failure to corrupt iPod cache to damaged Files or to damaged disk structure.

You must be cautious and try to recover lost data from your iPod from reliable and proved software which is non-destructive and can recover all data—damaged or deleted. Any compromise can thwart your recovery process. Try Stellar Phoenix iPod Recovery Software.

from this site

http://www.ipoddatarecovery.net/download-ipod-recovery-software.php

oke

Mar 22, 2008 | Apple iPod classic MP3 Player

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