Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My laptop and desktop says that it is working fine but i can not excess it in the explorer i used to be able to can u tell me is there anything i can do so i do not loose everything i have backed up on it

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If the laptop and desktop are no longer able to see the information on the drive then the drive could be corrupted or a problem with the mini power supply contained in the external hard drive case.

The hard drive that is contained in the case is usally the same as what you would find in a desktop but sometimes they are smaller like a laptop drive.

You can the dis-assemble the case(This will void the warranty) and remove the drive and install it into the desktop as a slave drive. From there you can use the PC to try and access the drive's contents. If you get the same result(can see the drive but not the info) then you can try to recover the drive using software but here is where it get's interesting. If the information on the drive is very vaulable to you then you might want to use a "drive recovery" company. It is not cheap to have done but is the safest way to recover the drive. You send the drive to them and they recover everything they can on it. Then return the drive and info on discs.

Here is a link to a company that offers this service

Here is a link to recovery software that works very well. It has a 30 day trial

If you install the drive into the computer as a slave drive and are able to see the information on the drive then I would think that the mini power supply unit in the case might be defective. Also be aware that performing these things takes some computer knowledge and experience. If you are not familar with how to do these procedures then the data recovery service might be the way for you to go.

Posted on Jul 03, 2010

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