1. I purchased a new ink cartridge from Staples two weeks ago, with a color one (95/98). 2. The black cartridge is registering as empty. Color is near full. I have not been doing extreme printing. 3. I have cleaned and aligned the print heads. 4. Still shows empty. 5. This is the third cartridge that this has happened with, so I think the cartridge is fine. The printer seems to be unable to release or detect the ink in the cartridge. 6. Print pages are fine now, but if like the last two it will start to get blotchy.
I reinstalled the drivers. The ink still registers as empty. Is this anything fixable?
Any other ideas?
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Re: New Ink cartridges registering as empty ...
Is it an HP printer? We had the same problem at work with print cartridges purchased at Staples. They have a major quality control problem. Your new print cartridge may be empty or dried out (died on the shelf). It's my problem at work, as I have over 80 HP deskjets, and Purchasing still insists on buying the Staples cartridges rather than the HP.
Sometimes if you shake a print cartridge really hard it may correct the problem. However, I would buy or borrow a black HP print cartridge and try it out in your printer. Works almost every time on the job. Good luck.
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You are using Dell Series 9 ink cartridges, correct?
If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.
Power on the printer.
Open the printer(with the power on) and take out the Dell Series 9 black cartridge and then reseat it. I would then take out the color Dell Series 9 ink cartridge and reseat it. Now close the printer and it will print an alignment page.
Any error messages?
black cartridge = black side(left side) color cartridge = color side(right side)
photo cartridge = black side(left side) color cartridge = color side(right side)
It's possible to get a Dell Series 9 ink cartridge with a bad sensor. I would take these back to the place of purchase for a replacement.
The Problem is that the Cartridge needs to be Reset or has been reset Incorrectly. Visit your Local Staples For a After Market Reset Card. Place the Cartridge Onto the Card and There ya have it. (All Reset Cards are Brand Spacific, so please be sure to purchase the correct one.)
Both cartridges have to have ink them. I know that it sounds stupid, but that is the case. It's also a very bad practice to let your cartridge run completely out. By letting that happen you reduce the chance of it being successfully refilled. It can burn out the cartridges chip, as well. I wish that I had better news for you. Good luck.
This is the only information I could find. Didn't your printer come
with a black and color ink cartridge? If it did, all you need to do is
take the ink cartridge out and write down the numbers written on the
cartridge. The only ink cartridge I could positively confirm was the
#24 color ink cartridge. The Lexmark website does not list any black
ink cartridges for this model. This information was obtained from
Lexmark - 24 Ink Cartridge - Color
Compatible with Lexmark Z1400 series, X3500 series and X4500 series printers;
Lexmark - 23 Ink Cartridge - Black
Compatible with Z1400 series, X3500 series and X4500 series printers;
Unfortuantely , to solve the issue , sadly, yes you will have to replace the empty cartridge to continue to use the printer in a normal fashion. Its a sneaky and dirty trick many printer manufactuers do to make more money off of the customer through the purchase of printer ink.