Question about Lexmark X2500 All-In-One Printer
So I got this new printer, a nice Lexmark X5495 all-in-one, fax, scan, copy, photos, prints, all the bells & whistles, right? I install it step by step just like it tells me to do. Everything shows fine, all appears hunky dory. Go to control panel, it says ready, big happy checkmark, it's set as default printer, it's online. Just one problem, it won't print. I get this nasty message that says there's no communication between the computer and printer. I tried 3 different USB cables. I unplugged, restarted, rebooted, tried every USB port on my puter, no go. Same thing. I checked windows firewall, the Lexmark stuff is all checked as exceptions, meaning they are being allowed through. I deleted the other 2 printers from the system. I uninstalled the new printer and reinstalled it - 5 times. I just have the feeling it's something in where the USB cable is hooked up. I have 4 USB ports in the back of the puter. I have 3 in front. All the troubleshooters tell me to check the USB connections and cables, then restart. No go. Same thing. I have Windows XP Home. I have listed this problem under Lexmark X5470 cause the 5495 wasn't listed.
I've been at it for 5 hours now. I know it's something simple and stupid, but that's me - simple and stupid. Any ideas?
i am receiving the same message My printer is not communicating with my computer. control panel indicates it is on online and ready. I have disconnected, reconnected several times. What am I to do.
Download the 64 bit version of the driver even thought you have a 32 bit operating system. there's a problem with lexmark's 32 bit driver for the X5495
Posted on Feb 03, 2009
We purchased a Lexmark x5495 two days ago. DH set it up; it worked for a full 10 minutes. Even printed from Word. Then poof! Trouble communicating with the printer. DH tried (almost) everything, including an online session with Lexmark. Still no communication.
What DH did: Uninstalled all drivers and printer. Used computer tweezers to reshape USB connection IN THE LEXMARK to fit snug with the USB cable connection. Then he reinstalled printer USING WINDOWS XP ADD PRINTER WIZARD (wizard allows naming USB port to use). Poof! My computer now communicates with the printer!
Posted on Feb 18, 2009
I dont see any exclamation points on any hardware componets, any thing els else i need to check
Posted on Apr 21, 2008
After a days worth of attempting various methods to fix the issue. Ive finally come up with an answer. Lexmark Tech support is terrible.
If you're getting communication errors, you need to full reset the PRINTER and COMPUTER to factory settings and set it up fresh. This means you need to reset every setting on the printers control panel (thats physically on the printer, not in windows) to the factory settings.
Reset to factory
Unplug the printer
Uninstall all instances of lexmark software and drivers
Uninstall any third party scanning software
Restart the computer
For wireless networks, this means changing your WEP key as well. Just to make sure the printers settings have not been stored.
Now plug the printer back in
Run the software setup. And choose setup like its your first time. Youll need your USB cable to correctly set it back up. So get that out.
Follow the prompts of the software. Make sure you get to enter the new WEP key into the lexmark setup wizard.
When the lexmark installer completes, install any third party scanning software that you are using to scan. It should be able to fully communicate with the AIO (all in one) printer now.
Posted on Sep 18, 2009
Here's what I would advise.
Go to your device manager.
Right click "my computer" on your desktop.
Click on "properties"
Click on the "hardware" tab.
Click on "Device Manager"
Click on "Universal Serial Bus Controllers"
After it's highlighted, right click on it and go to "scan for hardware changes"
Click on each individual + sign after you do this and make sure you don't have any exclamation points on any of the hardware components.
Let me know if this isn't clear enough, okay?
Posted on Apr 21, 2008
Hi, Maybe you can reload windows XP drivers. from this site: Photo Paper (Letter - 20) -- Lexmark United States Good Luck
Posted on Jan 15, 2008
I had the same problem with a X5470 and fought it for a couple of hours. I installed and reinstalled the software, tried different USB cables and ports, etc. It would print OK from the front panel, but no communication with computer. On a whim, I disabled Norton Virus protection and it started working. When Norton was re-enabled, it wouldn't print again. Obviously some conflict with the two, but I still haven't figured out a better workaround yet.
Posted on Feb 24, 2008
With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.
To fix a fouled install:
(1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the software asks for the printer connect it and continue
Posted on Feb 03, 2009
1st -make sure that the USB cable is connected on the correct port of your printer - you might be plugging it on the ports of the telephone - you got 3 ports there - 2 for the telephone ports and 1 for the USB
2nd- check your service if print spooler and lx devices are started (lexbce or lxdcu) - if not.... start it
>start >run>type services.msc > enter
3rd- if still no go - uninstall your driver and download windows vista x64 printer driver on their website
Posted on Aug 17, 2009
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Posted on Jan 02, 2017
Tips for a great answer:
A quick fix for most communication errors can be
achieved by resetting the printer and/or rebooting the PC. Simply disconnect
the printer from your computer. Reboot your pc. Unplug and re-plug the printer
into the power source to reset it. When the printer turns on, reconnect it to
your computer. Then try to print again once the computer fully recognizes the
If that doesn't help, try the steps below:
1. Disconnect the printer from your computer.
2. Re-brick your printer.
Pull out the power supply, black box where the power cord is plugged in at the
back of the printer, and put it back after 30 seconds.
2. On your computer, go to Control Panel > Printers
3. Delete the Lexmark print object.
4. Reboot your pc.
5. When your pc turns on, reconnect the printer.
6. Wait until your pc fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, then try to print a document again to verify that the problem is fixed.
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