Question about Dell Inspiron E1505 Notebook

4 Answers

Cannot access my CD/DVD drive E:\

Cannot access my CD/DVD drive E:. After uninstalling some Apple applications and HP programs I cannot access my DVD drive anymore. The USB connections work. What could be the reason and how can I fix it? Thanks

Posted by on

  • 1 more comment 
  • g_wessely Jul 03, 2010

    Can you confirm the previous answers or is there something else you can add to it?

  • g_wessely Jul 05, 2010

    I assume you have the history of my problem. If not, I don't want to start again at Adam and Eve. The last suggestion is beyond me and unless you have another solution I give up. Thank you

  • g_wessely Jul 06, 2010

    Thank you very much, it was excellent

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4 Answers

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I assume you have the history of my problem. If not, I don't want to start again at Adam and Eve. The last suggestion is beyond me and unless you have another solution I give up. Thank you Hello, The DVD drive has hung, that's why your computer is not recognizing it. To fix this problem, follow the procedures below: Turn on your laptop, click start menu, under search, type in "Device Manager" and press enter. You will see a list of your computer's device/components on the device manager. Go to DVD/CD drive, double click on it and you will see your DVD drive. Right click on your drive and click uninstall. Allow it to finish uninstalling and restart your computer. Once you computer restarts, its will automatically re-install your DVD drive. Second option: Turn off your computer, unscrew and remove your DVD drive, then turn on your computer without the DVD, allow your computer boot and shut it down again. Fix back the DVD drive and turn on your computer. Your computer should see your DVD drive by now. Good luck.

Posted on Jul 05, 2010

  • 4 more comments 
  • Walesarumi
    Walesarumi Jul 05, 2010

    I assume you have the history of my problem. If not, I don't want to
    start again at Adam and Eve. The last suggestion is beyond me and
    unless you have another solution I give up. Thank you Hello,

    The DVD
    drive has hung, that's why your computer is not recognizing it. To fix
    this problem, follow the procedures below:

    Turn on your laptop, click
    start menu, under search, type in "Device Manager" and press enter. You
    will see a list of your computer's device/components on the device
    manager. Go to DVD/CD drive, double click on it and you will see your
    DVD drive. Right click on your drive and click uninstall. Allow it to
    finish uninstalling and restart your computer.

    Once you computer
    restarts, its will automatically re-install your DVD drive.

    Second
    option: Turn off your computer, unscrew and remove your DVD drive, then
    turn on your computer without the DVD, allow your computer boot and
    shut it down again. Fix back the DVD drive and turn on your computer.
    Your computer should see your DVD drive by now.

    Good luck.

  • g_wessely Jul 05, 2010

    Obviously you did not or cannot see the suggestions by previous experts. Your first suggestion was made before, I tried it several times and it did not work. Your second suggestion to open my computer is beyond me. Thank you

  • Walesarumi
    Walesarumi Jul 05, 2010

    Hello,

    does the DVD drive gives any sign of power entering into it, that is, does it open when you press the open button irrespective of the computer not recognizing it? Also what's the exact make and model of your laptop/computer?

    I look forward to your reply.




  • g_wessely Jul 05, 2010

    The computer is a Dell Inspiron / E1705. Everything works all USB connections are OK. The DVD drive has power, it opens and closes but it does not recognize discs. "My Computer" does not show it, although it shows all other drives.

  • Walesarumi
    Walesarumi Jul 05, 2010

    Hello,

    the cure to this is removing the fixing back the drive. I don't know what makes you feel is a difficult task. Its very easy, don't be afraid, this what I do all the time. As a matter of fact, I have removed a DVD drive from two laptops today.

    Just turn off your laptop, turn it upside down, under the drive you will see just one screw, remove the screw and pull the drive out, turn on your computer without the drive and shut down and fix it back in, its as simple as that. You an ask some one to assist you if you can do it yourself. This will restore the dive back for sure.

    Take care.


  • g_wessely Jul 06, 2010

    I don't want to tamper with the hardware. It must be a software problem. I installed an external CD driver and it does not recognize it either, it does not show up in "My Computer"

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  • Master
  • 2,069 Answers

Ok, what operating system are you having? I'm suspecting you must have uninstalled some of the drives drivers. post back


Posted on Jul 06, 2010

  • 3 more comments 
  • Muzahura Frank Jul 06, 2010

    If you have windows xp, I will give you this easy tweak.
    Go to [Start] > [Run]> type[Regedit] and enter. Then in the new window that opens, go to;

    Registry Key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

    Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}

    Value Data: [Delete All Value Data from UpperFilters
    and
    LowerFilters]

    Note: Do not delete the Key or the Multi-String
    Values.
    Delete only the data values.

    Exit Registry and Reboot

    That should should pull up your drive again.

    Regards


  • g_wessely Jul 06, 2010

    The computer is a Dell Inspiron E1705 Laptop, Windows XP. Service Tag: 4FLCXB1

  • Muzahura Frank Jul 06, 2010

    Good you have windows Xp, do the tweak i have posted above first. I'm assuming that when you open my computer, there is no Cd/DVd drive listed. if yes, then my tweak above should have it back. please post back for any further guide.

    regards




  • g_wessely Jul 06, 2010

    Phantastic, it worked!!! Four days of frustration have ended. Thank you very much for you help.

  • Muzahura Frank Jul 06, 2010

    Good, please rate my solution. and always use FIXYA!!

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  • Dell Master
  • 6,487 Answers

Base from the description of your problem, there;s a big chance that some program that you have uninstall are related to your CD.DVD drive that cause it to stop working.
What you can do here first is to do a system restore from the date and time when everything was working fine, You can access System restore from Programs<Accessories>System Tools>System restore and once you done that and the CD.DVD is working again try uninstalling once software at a time and check which one is related to the CD.DVD drive that you need to leave there for the CD/DVD drive to work.

Posted on Jul 03, 2010

  • 13 more comments 
  • g_wessely Jul 03, 2010

    I tried already 2 or 3 systemrestore points but it tells me system cannot be restored. Trying to go back afew weeks to previous restore points I find thery have been deleted. All restorepoints are gone. I cannot re-install programs because the CD/DVD drive does not work.

  • Mark Gil
    Mark Gil Jul 03, 2010

    OK go to device manager, Right click My computer>Properties>Hardware tab>Device manager from there look for your CD/DVD drive just right click on it and click uninstall and then once done restart the computer and that should reinstall the CD/DVD drive back.

  • g_wessely Jul 04, 2010

    I did what you said, but the driver comes back with an exclamtion sign warning. I tried an external RDROM drive, I installed it, but under device drivers it also has the exclamation sign and the computer does not recognize it, although after intsallation the computer indicated new hardware found.

  • Mark Gil
    Mark Gil Jul 04, 2010

    Ok thank you , can you please right click the CD/DVD drive from device manager and then tell me the device status if there;s any error code there .

  • g_wessely Jul 04, 2010

    I did, it cannot be installed, (Code 39)

  • Mark Gil
    Mark Gil Jul 04, 2010

    This is a registry problem on your computer and the best way to fix this is to follow the steps from this link.
    http://www.pchell.com/hardware/cd_drive_...



  • g_wessely Jul 05, 2010

    I went into the registry as suggested but the files

    UpperFilters

    LowerFilters

    UpperFilters.bak

    LowerFilters.bak

    are not there, so I could not delete them. There was only the folder "0000" which I opened there they are not either.

    Do you have any further suggestion? Thanks

  • Mark Gil
    Mark Gil Jul 05, 2010

    I need you to double check it again and make sure you have the correct registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
    But if still cannot find it the next thing you need to do is use a registry repair software, that you can download from this link.

    http://www.liutilities.com/products/camp...


  • g_wessely Jul 05, 2010

    I went to the suggested site, had a free registry scan, it found 678 errors. In order to rorrect the errors I had to purchase th Registry Booster which I did, ran the correction, but still can't access my DVD drive. The same yellow warning appears on the driver

  • Mark Gil
    Mark Gil Jul 05, 2010

    This is really getting weird, did you double check if you can find the registry keys again so we can make sure if the correct registry keys is really not there.

  • g_wessely Jul 05, 2010

    Yes I have checked the 3 - 4 times: {4D36E965-E325-11CE-BFC1-08002BE10318

  • Mark Gil
    Mark Gil Jul 05, 2010

    For this problem now you need to do a system repair already on your operating system to correct the problem using a Operating System setup disc.

  • g_wessely Jul 05, 2010

    How do I get an Operating Sestim setup disc. I did not get one when I bought the computer. All I have is a card board disc which says I should use system restore but this obviously doe not work. Can I get one from Dell?

  • g_wessely Jul 05, 2010

    If I get an Operating System disc, how do I use it if the DVD drive does not work?

  • Mark Gil
    Mark Gil Jul 05, 2010

    If you change the boot sequence to boot from CD ROM from your BIOS you should be able to run the operating system setup disc even without any driver.

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  • Expert
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Hi! The E1505/6400 is also known as MM061. Please visit support.dell.com for the driver. It is better to download from the site for the drivers are much current. Hope this helps and have a good one!

Posted on Jul 03, 2010

  • 4 more comments 
  • g_wessely Jul 03, 2010

    I went to Dell Support, found several drivers but when I try to download, I get the message:dfsvc.exe has encountered a problem and need to close. What do I do now?

  • dj_relly999
    dj_relly999 Jul 03, 2010

    Alright, got a bad feeling on the motherboard itself. The motherboard may have a blown capacitor that needs to be replaced. Same good reason why the optical drive is not working.

  • g_wessely Jul 03, 2010

    What is a blown capacitor? To replace it, do I have to go to a repair shop? How can you tell the optical drive is not working, does it have to do with the dfsvc.exe?

  • dj_relly999
    dj_relly999 Jul 03, 2010

    An experienced tech can replace this for it is an on hand fixing. Capacitors are some kind of protection on the motherboard to prevent further damage to the system. This can be a reason why the optical drive is not working for the capacitor connected to it may be blown/damaged.

  • dj_relly999
    dj_relly999 Jul 03, 2010

    Good luck on this one!

  • dj_relly999
    dj_relly999 Jul 06, 2010

    Good luck! Thank you for using FixYa!

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Windows 7
To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
Back to the top
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
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In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
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Back to the top
Windows XP
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
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On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
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Restart the computer.
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Back to the top
Did this fix the problem?
Windows 7
Click Start, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
Back to the top
Is the drive listed?
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
iTunes software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you still cannot play or access a CD or DVD, please see the "Next steps" section.
If the drive is not listed, remove and reinstall the existing drivers.
Back to the top
Remove and reinstall drivers
If the drive is not listed, remove and reinstall the existing drivers. To do this, follow these steps:
Windows 7
Click Start, and then click Control Panel.
Click System and Security, click System, and then click Device Manager.
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If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
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Windows Vista
Click Start, and then click Control Panel.
Click System and Maintenance, click System, and then click Device Manager.
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Click Start, and then click Control Panel.
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iTunes software by Apple
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After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, please see the "Next steps" section.
Back to the top
Next steps
If this method did not help you, you might want to use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include the following:
Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.
Solution Centers: View product-specific frequently asked questions and support highlights.
Microsoft Product Support Newsgroups: Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
Other Support Options: Use the Web to ask a question, to contact Microsoft Customer Support Services, or to provide feedback.
If you continue to have questions after you use these Microsoft Web sites, or if you cannot find a solution on the Microsoft Support Services Web site, click the following link to contact Support:
http://support.microsoft.com/contactus
Back to the top
More information
This issue may have occurred after one of the following situations:
You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
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You uninstall Microsoft Digital Image.
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Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
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A driver for this device was not required, and has been disabled (Code 32 or Code 31).
Error message 3
Your registry might be corrupted. (Code 19)
An "error code 39" error message.
A message that resembles the following appears in the notification area:
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Feb 23, 2010 | Computers & Internet

1 Answer

Doesn`t work all the time and makes a whirring noise, do i need to buy a new cd/dvd drive?


Before you beginTo determine if the CD or DVD drive displays on the My Computer screen, follow the steps below.
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  2. In Windows 98 and Me, double-click the My Computer icon on the desktop. In Windows XP, click Start and then My Computer .
  3. A CD/DVD drive icon displays on the My Computer screen when Windows recognizes the drive. If Windows recognizes the drive, find and use a section below that pertains to the CD-writing software with the issue.
  4. If the drive does not display on the My Computer screen, go to the Microsoft support website and search for documents on missing CD DVD drive .
RecordNow by Veritas/HP/Sonic does not recognize the CDRW or DVD+RW driveIf RecordNow does not recognize the CDRW or DVD+RW drive, follow the steps below.
NOTE: Install any updates for the RecordNow engine available on the Sonic support web site (in English). Step 1: Uninstalling RecordNowTo uninstall RecordNow to reset the software and cause it to look for the CDRW or DVD+RW drive again, follow the steps below.
NOTE: The steps below pertain to Windows XP.
  1. Click Start and then Control Panel .
  2. Double-click Add or Remove Programs .
  3. Select Record Now and then click Add/Remove .
  4. Follow the on-screen instructions until the uninstaller finishes.
  5. Select DirectCD and then click Add/Remove .
  6. Follow the on-screen instructions until the uninstaller finishes.
  7. Remove any discs from the drives and restart the computer.
Step 2: Installing RecordNow using Application RecoveryAfter Windows restarts, install the RecordNow software to begin creating CDs.To install the RecordNow software, follow the steps below.
  1. Click Start , All Programs , HP Tools or Compaq Tools , and then Application Recovery .
  2. Click Application Installation and then click Next .
  3. Select HP Record Now or Sonic RecordNow! and then click Install .
  4. The installation automatically installs all files. Follow the on-screen instructions.
  5. Restart the computer after the installation completes.
The HP Record Now or Sonic RecordNow! software should now recognize the CDRW drive. Back to topRoxio (Adaptec's) Easy CD Creator does not detect the CDRW driveEasy CD Creator produces an error message when it is unable to detect the drive, such as: There are currently no supported CD Recorders available...To prevent these errors from occurring, follow the steps below.
NOTE: Windows XP is not compatible with Easy CD Creator 4 and earlier. If the HP Pavilion computer was updated to Windows XP from Windows 98 or Me, use the native CD writing ability in Windows XP or purchase and install CD writing software that is compatible. Step 1: Installing updates for Roxio (Adaptec) Recording Software If the recording software is from Roxio (formerly Adaptec), go to the Roxio software updates page (in English) to obtain any software updates that are available for Easy CD Creator (with or without CD Copier or Direct CD). If Roxio still does not detect the CDRW drive after installing the updates, continue to the next step. Step 2: Changing the CD drive letter back, if it changedUpgrading to Windows 98 or Windows Me can change the drive letter to a different letter and make the drive undetectable to Easy CD Creator. To change the drive letter back to F or another previously designated letter, follow the steps below.
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1 Answer

CD drive not recognized error code 0F00.281A


Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program


Click Start, click My Computer, and then see whether the drive is listed.
Is the drive listed? loadTOCNode(2, 'moreinformation');
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.

If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
  • iTunes software by Apple
  • Nero software by Nero Inc
  • Roxio Creator software by Sonic Solutions
  • Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.

If you still cannot play or access a CD or DVD,

If the drive is not listed, remove and reinstall the existing drivers.

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1 Answer

HP sucks!


Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program

GO TO THIS LINK

To fix this problem automatically, click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.

Its something that was installed or an update that was installed... This happens on any computer not just HP.

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2 Answers

Error code 39


Error code 39 means your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD.

This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.

Also make sure the DVD drive is enabled in the Bios

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CD DVD drive won't read application disks like Photoshop, Vegas


Either they put in a bad mother board or damaged yor DVD drive. Maybe they even put in the wrong unit. In any case I'd send it back to them.

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2 Answers

Cd/dvd driver has been uninstalled


Go to your device manager. Click on the + next to cd/dvd rom drives. Right click on your cd/dvd and click on uninstall. Reboot and Windows will say new device found and install what it needs. This should fix your oroblem.

Mar 19, 2008 | Computers & Internet

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