Question about Washing Machines
Based on the model number, your washer must be Whirlpool Duet instead of
a Whirlpool Cabrio and the problem is most likely a dreaded broken
spinner support or what is called the spider assembly. It is the
three-arm assembly that holds the basket to the shaft. Unlike the basket which is stainless, the spider is made of aluminum that corrodes with time and usually breaks during the 6th or 7th year of the machine. You can certainly tell that it is the spinner support if your washer is at least 6 years old.
The bad news is, the spinner support cannot be purchased separately. It comes as a complete assembly with the basket which is covered by at least a 10-year warranty. The most frustrating fact is that the spinner support is not covered by the same warranty even though they come as an assembly which costs at least $500, a non-economical repair to invest.
Here are some videos of owners of Sears Kenmore Front Load Washers who had an issue with the spinner support. Most Sears Kenmore Front Load Washers are manufactured by Whirlpool like the ones in the videos. Anyway, here's the service manual.
Posted on Jul 03, 2010
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Posted on Jan 02, 2017
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