The suction on my Dyson works fine but the roller does not turn. What can I do?

Hi Kathryn, it's Jack at Dyson.

If the issue you're having is with a Dyson vacuum, can you let us know which model you own?

If you can give me some further details I should be able to help you with your vacuum.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

go to http://www.dyson.com/
get the support and download the model, troubleshooting, video for your trouble.

God bless you

If you have suction as you say, the tool is faulty.
They come apart so you can clean them. remove all hair and debris from the roller brush (use a coin to split it using a quarter turn on the two/three screws). Try turning the brush with your fingers. If it is stiff, it needs attention to the bearings in the tool probably. If it turns OK, then the mini turbine inside is faulty -- replace the tool.

there is a filter inside the canister, and by your description it sounds like it needs to be cleaned. if you remove the filter and blow it out using a air compressor or using a slightly ridged brush and tapping the filter out this should solve your suction issue.

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Trace the path of the suction into the tank and see if there is anything loose or ingested. Also, remove the brush and clean as best you can. Perhaps there is something caught in it. Lubricate where it makes sense with some WD40.

Simply answer Yes it would be but try and make sure the the old head is clean before dumpin it just in case

That means that the belt is stretched, worn or broken. You need to replace the belt. You can get replacement belts and view the manual with instructions here:

Dyson DC07 Belts and Manual

check the small hose that is under the machine ( it connects to where the brush roller is ) also you can remove a u shaped tube near the bottom of the machine and also another on the right side of the machine near the bottom as well

is there hair, strings, twine wrapped around the roller? perhaps this is the issue, is there still suction by the rollers or has this stopped as well?

sounds like one of the filters is either damaged IE a hole or tear or is not seated correctly