Question about Canon MultiPASS F50 All-In-One InkJet Printer

4 Answers

Lexmark X4580 (all in one wireless)

Hi

When I try to scan my printer display says "downloading application list" and then "can not retrieve application list" and wont scan anything.

I have had it working before.

Any suggestions?

Many thanks Have the exact same problem. Have reinstalled software many times including downloading latest software from lexmark. Still does not work and never has.
Andrew

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HI,

You can try out these two options one by one to fix it up:

A)
1 Unplug the printer.
2. Uninstall the drivers.
3. Reboot the machine.
4. Go to the lexmark site and download the drivers.
5. Install the new drivers.

B)You will get the "CANNOT RETRIEVE APPLICATION LIST" if your pc blocks the communication from the printer. This can be configured in your personal firewall. This can be Windows Firewall (found in Control Panel, Security Center), Symantec Client Firewall or similar. Depending on the configuration of this firewall you might or might not get pop-up messages from the firewall during installation. These pop-ups will allow you to permanently allow for this incoming communication. But your firewall might be set not to let you decide anything which will typically mean that the calls will be blocked out. This will often be the case if you have a company laptop configured by the company IT dept. You might then have to ask an admin to add exceptions the applications used by Lexmark as the configuration might not be open for you to change.

I think this is the complete list of applications:

Job Status Window Interface: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxdijswx.exe
Lexmark Communications System: C:\WINDOWS\SYSTEM32\lxdicoms.exe
Lexmark Connect Time Executable: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxditime.exe
Lexmark Device Monitor: C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe
Lexmark Imaging Studio: C:\Program Files\Lexmark 3500-4500 Series\App4R.exe
Printer Communication System: C:\WINDOWS\SYSTEM32\lxdicfg.exe
Printer Status Window Interface: C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\lxdipswx.exe

Goodluck,
Please don't forget to rate the solution.

Posted on Apr 17, 2008

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Ok Andrew,

First I would like you to try downloading the patch from the following link and see if that fixes it

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:583:0:0&framed=&docid=ENUS28866&relevance=1#


If the patch on the link above doesn't work, then this is what I want you to try

1. Before you scan from your printer, open the Lexmark Imaging Studio application 1st

2. After the application is open, hit the scan button on your printer, select your computer name. You should probably get the message: Downloading Application List.

3. After 5 seconds, you should get the list of applications

4. So the rule of thumb: Open the Lexmark Imaging Studio application first then scan your document


Let me know how this works for you

Thank you for using Fixya, Good luck to you and please don't forget to rate this solution

Posted on Apr 17, 2008

  • Benjamin Patri
    Benjamin Patri Apr 24, 2008

    Please don't forget to rate this solution as that is one of the biggest aspects of all this website works

    otherwise please let me know if you have further questions

    Thank you

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Does the same thing happen if you use mspaint for example

start -> run -> mspaint -> in the file menu -> from camera or scanner -> scan.

does it work there or does it complain?

Posted on Apr 17, 2008

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Did you check the lamp does it glowing while doin the scan

Posted on Apr 17, 2008

  • Maanita Chadha
    Maanita Chadha Apr 17, 2008

    Download the complete user guide from this link this is very helpful all the troubleshooting steps are given in it.


    http://images.lexmark.com/publications/p...

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The fix, in my case, was to change the Lexmark network name in their Imaging Studio application. This worked for several weeks, but now I get the “cannot retrieve applications list” message again. I have not fixed the new error yet, but changing the network name may work for you. Here are the steps to change the Imaging Studio network name.

1. Launch Lexmark Imaging Studio. (Double left-click on its icon)
2. Left-Click on “View or change network settings”.
3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
4. Left-Click OK. You should return to the Imaging Studio screen.
5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
6. On the printer, press the Scan Mode button.
7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

Regards,
Fbyrd99

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