Question about HP LaserJet 2840 All-In-One Printer

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10.1004 SUPPLY MEMORY ERROR ON IMAGING DRUM Unable to read the supply data. Re-install the supply. If the error reappears, contact support.

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Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Posted on Jan 15, 2011

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Error code E000020-0100


ATR Sensor error or toner supply error. Abnormal detected patch reading value.
1. Check if the Drum Unit (Y) is installed.
2. Check the Drum Unit Relay PCB (Y) (UN26)
3. Check the Drum Unit Memory PCB (Y) (UN30)
4. Check the harness/connector between the DC Controller PCB (UN09/ J25) and the Drum Unit Relay PCB (Y) (UN26).
5. Replace the Drum Unit (Y).
6. Replace the DC Controller PCB (UN09)

May 05, 2014 | Office Equipment & Supplies

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How to solve 10.00.00 memory supply error


Memory Supply Error 10.00.00

The printer is unable to read or write to the print
cartridge e-label, or the e-label is not on the cartridge.

Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the toner cartridge as it is inserted into the printer. The probes on the E-label reader make electrical contact with the chip, which pass along information to the printer with respect to Toner Life and number of prints made etc... If the printer is unable to read the chip for any reason an error is reported. The error is common to many varieties of HP printers
.
1 - Make sure the toner is firmly seated into the printer.
2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer.
3 - Install another toner cartridge.
4 - Verify that the e-label connector is firmly seated in connector.

10.00.00 Troubles shooting Link GOHERE

Contact a local HP Authorized Service Center for further assistance.

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on Feb 23, 2011 | Office Equipment & Supplies

1 Answer

10.00.00 supply memory error


Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Oct 14, 2010 | HP LaserJet 5200 Printer

1 Answer

10.00.00 supply memory error Unable to read cartridge data


Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Sep 01, 2010 | HP LaserJet 2420 Printer

2 Answers

My hp laserjet 1210 mfp always reads supply memory error.. what is that?


Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Aug 04, 2010 | HP LaserJet M1522nf Multifunction Printer...

1 Answer

10.10.00 Supply Memory Error?? Unable to read cartridge data. Open and close front door to reestablish the contacts.


This is a chip error. This happens frequently when using generic brand cartridges & not OEM genuine. You will need to replace the toner cartridge

Jul 19, 2010 | HP Color LaserJet 3500 Printer

1 Answer

10.00.00 supply memory error


Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the front right of the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector J510 on the ECU. You might have to remove the main cooling fan.


Contact a local HP Authorized Service Center for further assistance.

May 26, 2010 | Laser Jet P3005 series Printer

1 Answer

Supply Memory Error


It sounds like you are having two diffrent problems. I don't think they are associated with each other.
First, the memory supply error. The cartridges on this machine have a chip. The chip could very well be faulty causing this supply error message. Change the black cartridge and see if the message clears. if it dosen't then the antena that reads that chip needs to be replaced. I suspect the cartridge is the problem.
Second, the paper jams. This can be caused by a worn p/u roller as you mentioned. Sounds like the jam happens first then the error, based on your description.
The black thing you refer to on the door is called the "transfer belt assembly".

Aug 21, 2008 | HP Color LaserJet 2600n Printer

1 Answer

Supply Memory - Error on Black


A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).

If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.

To locate the smart chip to see if it has come loose, see the picture below:

e142a72.jpg
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.

bf8f352.jpg
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)

Cheers

Aug 20, 2008 | HP Color LaserJet 2600n Printer

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