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Xerox 5837 .. I have no fault code displaying but paper keeps stopping at the fuser, the copier stops and says open and remove paper.

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Hi please make sure no paper is stick up inside the printer, then uninstall the drivers and reinstall them again. Please let me know if this solve the problem.

Posted on Jul 03, 2010

  • DonnieRoach Jul 03, 2010

    this is a very large copier not a printer so as far as I know there are no drivers.

  • Hilton Bristol Jul 03, 2010

    Hi thanks for replying,you copier seem to have a software problem please go to http://www.support.xerox.com/go/prodsele... you will see three steps to follow.First step is to select your product type,the second step is to select the product family and then select your model of copier and download and install the drivers for it. That is the manufacturer support website which provide download and support for all xerox products.


    Thank you for asking

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