Question about Televison & Video
I've had this TV a few months and it has worked fine. I had it hooked up to a Terk bow tie antenna and picked up about 20 digital signals in addition to analog signals. I decided to hook up the Viewsonic to the roof mount antenna that our other TV uses. My husband used a splitter thing and we hooked up the Viewsonic to the roof top antenna. I ran "auto scan" and picked up the same channels as before except now some of the channels had different numbers, like channel 10 was found way over on channel 37. Then yesterday, suddenly I can only get a few channels. I ran the "auto scan" again. I hooked up the old Terk antenna..."auto scan" again. Nothing helped. I called Viewsonic, they had me do the same things I had already done. We reset the TV to factory defaults. Still no good.
Can you help? I did find out there are no "Factory Authorized" repair locations and my only option is to pay for repair myself or send it back to Viewsonic.
I always tell people to carefuly read their instruction manual and consult the product tech support before determing that there is actualy a fault with their unit.
If sounds like the tuner module or the controler board for the tuner may be failing, or there is a power supply distribution fault to the tuner section and or its controler. This has to be service by the manufacture.
One of the criteria I recommend when people buy an expensive appliance or TV is to make sure that there is local authorized service. I also recommend an extended warrany for expensive items. The warranty is like insurance. You may or may not need to collect!
Posted on Apr 17, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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