Question about Tomtom ONE GPS Receiver

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Stuck in GUAM

My brand new TomTom is stuck in Guam how do I get it back to Florida, I read the other answers and it doesn't seem to help. A.C.

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  • Anonymous Apr 21, 2008

    We can get it out of Guam and we can't get usa map. this is the first time we have tried to us our tomtom. We can't find a USA flag either. Please help.

  • grandmagirl Dec 04, 2008

    tom tom is stuck with a guam map. the usa map is buried in the g drive of the tom tom and I don't know how to access it again. this happened after updating tom tom for the first time, it worked fine before that. how do i get my usa/canada map back in the tom tom options?

  • lequesne Mar 16, 2009

    I now have exactly the same problem, apart from I do not live in the USA but in UK. I downloaded the update maps at a cost of £71.00 GBP and am now stuck in GUAM if this is the best Tom Tom can do then heaven help us I will try some of the solutions posted but did not think I would be stuck in front of my PC for so long.



    David Jersey CI (UK)

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Connect your unit to your pc when prompted by tom tom press yes. go to manage my one on your home page. on the manage your navigation go to item on device click on maps and check guam box and remove from device. only map left will be usa.

Posted on Sep 21, 2009

  • ice-coldml Nov 12, 2010

    SO EASY TO GET WELL DONE!!! MANY THANKS!!!

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I had the same problem. Do this..Go to Change Preferences...Go to Manage Maps...Go to Switch Map....then click on the USA Map. It will work!!

Then go back to Delete a map and get rid of guam so u do not end up there again!!!!

Posted on Dec 13, 2008

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I had this happen the only map I had to use was Guam. To fix it I had to plug the GPS unit into my computer and search through the files on it to find the US map its folder had been moved into the voices folder when I updated my maps. I cut and pasted it back into the main folder (E: on my computer) and everything went back to normal my map showed back up and I could use it again.

Posted on Sep 04, 2010

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I've been chasing the same problem. My TomTom One only shows Guam maps even though I can see the other maps in the unit from my PC (both by looking at the TomTom as a USB memory device and by using TomTom Home software to see what's installed).

This happened after I downloaded the "latest map guaranteed" map.

Tried all the solutions posted but the one that finally worked for me was to keep updating my TomTom's software using TomTom Home until there were no more updates available After the update tonight, everything now works again.

I did a two backups tonight (using TomTom Home and via Windows directly). Given the really flakey nature of the software (at one point in my journey I got the dreaded red X and took days to fix that) I think I will not connect my unit again. I don't trust TomTom not to turn it into a "brick" again so I’ll live with things as they are.

Posted on Jan 31, 2009

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Thanks, dancin0226 :-) Your solution would have worked except on mine, it no longer was in my tomtom in preferences as a choice any more, Guam was my only map showing! I had to go on my computer and get USA back from the "g" drive, where "tom tom home" the tom tom softaware had stored it after my first computer update of my tomtom.

It was not the easiest to figure out because you have to go to "add maps, traffic, voices, etc" on your computer in your tom tom home software and than scroll over to "items on my computer." In that section is where the usa map was and could be added back to the tom tom. After that I deleted guam from the tom tom via the software, but kept it stored in the g drive on the computer. The deletion of guam may need to be done first though, because after your first updates you might not have room on your tomtom to add usa back until guam is gone.

Why the tom tom software did this when I obviously had usa selected as my map preference, I don't know, but I see it all over the internet that I am not the only one. I am posting my solution for others to see because it was so frustrating for me and just going to map preferences did not work although that was the main answer people had for this problem. I post my answer because I was not able to find the answer in all of my internet searches, I had to figure it out for myself after hours of aggrivation. All is well now though....

except the lates tomtom application messes with the way the compass previously worked....but it still works, according to tomtom:-)

Posted on Dec 16, 2008

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Some time is stucked.

Posted on Apr 18, 2008

  • ahmad1221 Apr 18, 2008

    stuck in gum.

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No didnt think that would be helpful.
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