Question about Combination Televisions

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Cars Television I recently bought(December 07) a Disney Cars tv. It will not play the DVD's anymore. I makes a loud noise and just never plays anything. Could this be happening to all these tv that they are just built cheap?

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  • kiki-leigh Mar 04, 2009

    We had bought the same television for our son last April for his birthday and has always made a very loud spinning noise when louding and playing all Dvd's. They still play but now Tv keeps turning off at odd times.

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  • 216 Answers

Greetings becky183b,

I am not familiar with statistics on that model of television. That being said, I would recommend either contacting your place of purchase or manufacturer, since normally all combo television units carry a one year manufacturer warranty on manufacturer defects. You may be able to have this repaired or replaced, depending on what is wrong with the unit.

I hope this helps.

Thank you,

Agent Dort.
Go Ahead. Use. Us.

Posted on Apr 17, 2008

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Walt Disney Home Entertainment Technical Support
1-800-723-4763, Monday's 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST

Excerpt from email tech support Walt Disney

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I have over 10 years experience in electronic tech support.

I know this isn't what you want to hear, but the problem you've described can't be fixed with troubleshooting. Your TV will have to be replaced. There is a part that has developed a defect and needs to be replaced. If you're still in warranty, the TV will be replaced at no charge to you. The warranty would likely be at least 90 days from the date of purchase from the manufacturer. If you purchased an extended service plan they will replace the TV at no charge as well.

If the TV is no longer in warranty, you will not be able to get it repaired because the parts are no longer available. The company that was manufacturing Disney TVs and DVD players went out of business nearly two years ago.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. Please be sure to vote on my response. I hope I've earned a good rating from you today.

Please let me know if I can be of further assistance.

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