Question about HP Photosmart C6180 All-In-One InkJet Printer

2 Answers

Failure to print from computer in colour

All ink tanks are full / new. Tests have been made in photosmart. All appears to be well. Photosmart will photocopy in both black/white and colour. However difficulties arise when printing from computer documents. The photo smart will print in black and white but declines colour. Message comes up on screen as follows:
"Ink cartridge empty.
To print in colour ,install the following cartridges:- Magenta
.If empty cartridge is not replaced soon, all printing will stop.
Black only OK"
Two new magentas have been tried. Given that photo copying in colour works why is there a problem printing computer docs? Thanks

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Don't have a solution, yet. took off the side panel on the C6180 printer opposite the one that has the circuit board underneath it; in other words, facing the printer, the lower panel on the left. This exposes the rubber tubing that carries the ink from the resevoirs. Took off the magenta line, and it appears to be ink flowing at this point. you can tell which line is magenta, because some of the tubing is clear. The ink then travels in a line over to the print head assembly. I am going to try and use a syringe and pierce the top of the magenta line that is on the print head itself, and drop in a mixture of hot water + windex. then cover the hole temporarily with duct tape, then more permanently with RTV adhesive. Maybe it is just clogged before it reaches the print head sprayer.

Posted on Jan 15, 2012

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I have a similiar issue that just started happening recently - the printer shows FULL inks but the PC thinks it has empty inks. I tried the * #, 123 reset hardware failures, but that didnt help. Printer run self diagnostics says all is fine....

I am using USB connections - and this has been fine for years, until now. Maybe a microsoft patch issue?

Posted on Jul 03, 2010

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Posted on Jan 02, 2017

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