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It is a nw kyboard but I cannot gt som kys to work. It is a Microsoft board

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  • aore Jul 09, 2010

    Great help Thank you

  • aore Jul 09, 2010

    Great help Thank you



1 Answer

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You may fins some information on this microsoft support page related to your microsoft keyboard problem.

Hope this helps.

Kind Regards.

Posted on Jul 02, 2010

  • 5 more comments 
  • aore Jul 02, 2010


    I have cleaned the keyboard as suggested but still not operating.

    I live on an isolated tropical island so manufactured warrenty is not important.

    Can I take the keyboard apart at the back and clean the keys?

    Any tips?

    Thnaks Anne

  • Ibrahim OKTAY
    Ibrahim OKTAY Jul 03, 2010

    Hi Aore,

    Of course you can clean it. You may check this link before cleaning your keyboard for tips. And here is thr tips how to remove a key from your keyboard.

    Best wishes.

  • Ibrahim OKTAY
    Ibrahim OKTAY Jul 03, 2010

    What is the model of your Microsoft keyboard. This link and this link may be helpful to disassemble the keyboard.

  • aore Jul 03, 2010

    Thanks, the info really helps.

    Is there any other reason a key can stop working, it is only the f, e and k keys, I thoight it may be locked for a purpose. You can tell I am a computer dummy.

    Thanks heaps,


  • Ibrahim OKTAY
    Ibrahim OKTAY Jul 03, 2010

    Hi Anne,

    The BIOS checks the keyboard when it starts. When you boot do all three lights on the keyboard flash such as the CAP Lock, NUM Lock, SCROLL Lock ?

    Please try to restart the PC and enter the BIOS by pressing "Del" or "F2" key (or it may be a different key for your PC).

    Then set the BIOS to default and save, exit. Restart PC.

    If it is set to default the error reporting will be on. There is usually a setting by Default that says: "STOP on error: Press F1 to continue". If this is OFF then the error would not be reported and also pressing F1, if functional, would simply load with the error.

    Then open a notepad or word document.

    Try the keys if they are working or not.

    If not you can try to update the BIOS.

    Waiting your comments.

  • Ibrahim OKTAY
    Ibrahim OKTAY Jul 03, 2010

    - And check your keyboard with another PC.

    - Check your settings under Control Panel | Regional and Language settings |

    - Test your keyboard in the Windows Safe Mode.

    Waiting your comments.

  • Ibrahim OKTAY
    Ibrahim OKTAY Jul 03, 2010

    - Go to device manager and uninstall the keyboard drivers. restart the PC. windows should load new drivers.

    - Look in control panel/add remove software for keyboard controlling software if there is any.



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