Question about Canon imageRUNNER 5570 Copier

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Canon ir 5570 - error E000100-0001

Error E000100-0001 - reset error - problem remains

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  • Anonymous Apr 17, 2008

    I get an error message E000001-0010. Says to hit Shutdown key. Then says to turn off at the on/off switch at the upper right. Comes back with error message E000010-0010. Does anyone have a solution to this?

  • prntrfxr Apr 22, 2008

    i had this problem and error would not clear. turned out to be thermistor part of main cable was broken. difficult repair as I had no manual. cable also shorted dc controller out so I had to replace that.

    now I have a registration problem, but I dont have error code anymore.

  • prntrfxr Apr 27, 2008

    turns out registration clutch was bad and roller was worn. so i replaced the entire registration asm. works good now. sorry about lack of information. I've been a printer tech for 13 years, but only 1 year experience in copiers. I was working without a net since i had no manual. thanks for all your help. wished I'd had these sites when I was beginning in the industry.

  • Anonymous Mar 04, 2009

    Hello Spinal,

    Thank you very much for your script it helps me remove the Error code



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Hello prntrfxr,
E000100-0001 is a secondary code to the initial problem. It means verbatum " The power has been turned off and back on again without resetting the error ". So, there was a previous error code that instructed the customer to turn off the main power and turn it back on in an effort to reset the code. Unfortunately this must have been an error code regarding the fusing system. Canon designed the copier to prompt the customer to power the copier off and back on for all error codes, and more often than not the copier can recover to some degree or another. Fuser codes on the other hand WILL NOT reset even though the display says to power off/on . You will need to go into service mode to reset the error. Press "additional functions"......then the numbers 2 and 8 at the same time and then additional functions again. If you have followed these steps properly you will now be in service mode and a different screen. Just follow these instructions. Press copier. Press functions.Press clear.Press err.Press ok. Power off and on . This WILL clear the code. However, if the problem still exists the code will return of course. THAT code is the one we need to troubleshoot! :-)

Posted on Apr 20, 2008

  • jeff heightchew
    jeff heightchew Apr 26, 2008

    Hello prntrfxr,

    Congrats on your progress! The only reason I get on the "FIXYA" site is to help folks. Not for ego and certainly not for monetary compensation since I receive none. I feel confident I can help you with your registration problem too. I did not realize that you had the previous expertise,talent and knowledge that you possess. At this point I will assume that you know how to go into service mode and have prior Canon experience. So please forgive me if the advice I give you now is no big help , but I hope it IS helpful. When you replaced the dc controller you of course altered the settings that were set unique to the marriage of the copier and its dc controller. If you open the front door and look on the inside panel of the front door near the hinge assy you will see the "front door label". It lists all of the settings that were used by Canon after the initial manufacturing of that particuliar copier (mass production) that were changed to optimize the specs of the copier. It even tells you which area of the service mode you need to be in.The settings include laser power, ccd offset settings,lead and trail edge blanking, and REGISTRATION to name a few. The values in the front door were valid when the copier was first born and reflect the unique characteristics regarding the copier and the previous dc controller and therefore may not be entirely precise considering the new dc controller. But.......its a starting point as far as re loading the values listed. And with that list of variables you have a guide if you need to fine tune anything. Good luck and I hope I have helped at least a lttle. Sincerely........SPINAL.......

  • Steve Jul 30, 2013

    Not sure if anyone is reading or posting in this forum any longer. I have recently experienced the same error code. Unfortunately it does not reset when powering down from the interface screen. When I restart, the error codes remains. It appears I cannot enter the service mode as it is "stuck" on the error screen.


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