Question about Xerox WorkCentre PRO 128 Copier

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Workcenter printer problem

On the control panel i receive error code 062-386 what can i do?

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  • Tamialt Apr 18, 2008


    oh yes thanks so much!!

    disconnecting everything it did really help me to solve the problem.



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Try disconnecting the cables to the scanner and document feeder with the machine off. Make sure they are firmly connected then turn the macine back on.

workcenter printer problem - arrwup.gifDescription At the adjustment of CCD output after power on, CCD does not make a correct output which it should when no light is incident on it.
arrwup.gifInitial Action

  • Refer to BSD 6.2.
  • Power OFF/ON
Procedure Check the connection of each IIT/IPS PWB connector.
The connectors are connected correctly. Yes No Unanswered
Connect the connectors.
Turn on the power again.
[062-386] reoccurs. Yes No Unanswered
Replace the CCD PWB ( PL 11.4). If the problem persists, replace the IIT/IPS PWB ( PL 11.3).

Posted on Apr 17, 2008

  • Rick Kasper Apr 17, 2008

    If that does not work, the only thing I can suggest is a service call to check the scanner.

  • Rick Kasper Apr 18, 2008

    Thats great. Doesn't take much of a loose connection to shut it down.
    Glad to be able to help.



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Error mesage

NOTE: Some Status codes will not clear even though the problem has been fixed. Status codes that will not clear must be manually reset using the 'Fault Reset 14 Procedure'.
  1. Locate the [C] (Clear) button on the Control Panel, at the far right.
  2. Locate the Image Quality button, below the Auto on the Control Panel, toward the left side.
  3. Press the buttons in the following sequence within 4 seconds. Press [C] (Clear), press [Image Quality], press [C] (Clear) again, press [Image Quality] again.
  4. The error code should disappear. If the Status code does not clear, repeat step 3 until the status code clears; but no more than five times.
  5. Use the [10] and [1] buttons to enter 14 on the Display Screen, as if you were to make 14 copies.
  6. Press the [Start] button. The machine should be ready to use.
  7. Make a copy, to check that the machine is working properly
IF these steps do not work you will have to replace the fuser or fuser heat rod then perform the reset.

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