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Printer not working Error offline - Printers & Copiers

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  • 4 more comments 
  • kenly777 Jul 15, 2008

    I have tried the previous solution to no avail. It already says that it is online (rather than offline). I have checked everything and am extremely frustrated.

  • dsdaviau64 Sep 10, 2008

    LA 650 tally genicom printer has an error offline when printing

  • vdmraf Jan 12, 2009

    printer offline always, option on line is marked, getting really pissed

  • kathleen928 Jan 13, 2009

    Printer offline, have changed option to print online to no avail!! Have switched printer off and on again, rebooted computer etc, still not working?? Please help urgently

  • Anonymous Jan 20, 2009

    I have been stuck in offline OR busy mode for two days now. I have tried reinstalling, downloading drivers and - as said by another - to no avail!

  • aaabbbme Apr 19, 2009

    my lexmark X83 has the offline problem. when I go to properties-port-configure I do not seem to have the choices you solvers mention.

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9 Answers

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I recently resolved the same problem by going into the Printer and Faxes under Control Panel. Look for the printer icon that shows in offline status. Right click 'Properties' and go to the Ports tab folder. Select the Port IP address in question and click on 'Configure Port' button. Click on the check box next to SNMP [SNMP status enabled] to remove the check mark and to disable the option. Click OK on the Configure Port window. Click Close on the properties window. Hope this helps.

Posted on Mar 03, 2009

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  • Rob Johnson Oct 12, 2010

    I really appreciate your help with this. So often ,I have an error - offline and it is very irritating to have to keep on wasting time

  • primerica Feb 12, 2011

    I went into properties, epson printer USB printer port is checked. I clicked on configure, got message that said that action wasn't supported

  • JGaryM Sep 13, 2013

    This worked for me...

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Go to prnter and faxes under control panel, look or your printer icon then right click on it, on the dropdown menu select use pritner online and left click on it, make sure printer is connected and turn on, right click back and cancel all documents. then try printng when status says ready and 0 documents pending.

pls dont 4get to rate as Fixya if problem is resolve.

Posted on Apr 17, 2008

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Disable and enable SNMP.. this should solve your problem

Posted on Mar 13, 2010

  • primerica Feb 12, 2011

    where is SNMP located?

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1) Select the Properties of the Printer. (In Vista Right Click Printer > Run As Administrator > Properties)

2) Select the PORTS tab

3) Select the Printer Port (BRN00807710654E or something similar) and select CONFIGURE

4) Change the Printer Name or IP Address to the actual printer IP#

Please Note: This will work better if you set your printer to use a static IP#. Simply select a ip# above the DHCP range of your router. This will stop the printer from ever receiving a different ip# at start up.

Posted on Jan 03, 2009

  • primerica Feb 12, 2011

    Where do I go to set printer static IP#? Where is DHCP range of router?

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Just solved my two days of frustration . Logical really

If your printer is connected via `Hub' using a USB cable goto add printer [don't sellect LPT1 port ] select : USB........ Vertual Printer Port and continue with configue port etc.
When printing check the correct printer is selected
All the best
ROB-the-ROWER

Posted on Apr 17, 2010

  • eliya7 Sep 20, 2010

    O my God!!!!! THANK YOU SOOOOO MUCH. I have been working on this for a week, and nothing but nothiiingg helped, till I read your suggestion.
    How come HP couldn't come up with this solution?
    You so rock.
    Eliya

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Hi,

Check the following steps to fix Printer Offline Error :

Go to system settings and select the 'Printer' option.

Right-click on the printer and enable the 'Use Printer Online' function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

Posted on May 27, 2011

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I have two printer HP and Epson, the Epson says offline. I have three computers on the same network. Don't know how to change from offline to online. I'm on Vista, both of the other computers are on XP.

Thanks.

Posted on Feb 24, 2009

I tried this says operation cannot be completed. Any other suggestions?

Posted on Aug 06, 2008

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I had the same problem with my Brother MFC-465CN printer. I found that the printer IP address had changed (probably when I installed a different router) to an IP address that was no longer compatible with my router. The printer TCP/IP Boot Method had also changed from Auto to Static, meaning that the printer IP was not going to change without my help.

eg my printer IP was 198.162.1.122, whereas my router was set to serve IP addresses in the 198.162.0.xxx range. This mean't the router and printer were not talking to each other.

To correct was easy. Need to change the TCP/IP Boot Method on the printer from Static to Auto. Reboot the router and it will now assign a usable IP to the printer. No changes needed on the computer side.

Posted on Apr 13, 2010

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The solution for an offline error of a printer is to check the proper connection of the printer.

Two options exist to turn off the offline mode.

If you choose the first option to change the offline state of the printer,

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Double-click on the printer you want to change to online mode from the displayed window.

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then go to Control Panel and then 'Printer and Faxes' option on the Control Panel.

Double-click on the printer you want to change to online mode from the displayed window.

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Click on Printer to open the drop-down menu.

Click on Use Printer Offline to remove the check mark and allow use online.

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Right-click on the printer and enable the 'Use Printer Online' function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

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Hi,

Go to system settings and select the 'Printer' option.

Right-click on the printer and enable the 'Use Printer Online' function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

Get more information to fix printer offline error :

http://printers.iyogi.com/errors/printer-offline-message.html

Hope this information helps you.

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