Question about SanDisk Sansa e260 MP3 Player

2 Answers

Mp3 problem my SanDisk mp3 switches on but after a few seconds it just freezes

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  • 2 more comments 
  • acde Jul 17, 2008

    My player will be playing fine and all of a sudden it freezes. You have to sit and hold the power button for about 2 minutes and it will cut off.

  • Anonymous Jul 19, 2008

    My SanDisk Sansa also freezes and nothing I do but wait, sometimes for at least an hour, will restart it.

  • dancer206160 Oct 04, 2008

    i was putting some music on it and when i unplugged it it went to a blank blue screen and it wont turn on or off its just stays on the blue screen

  • migueljv May 11, 2010

    Can you guys please tell me the model of the Sansa?
    thank you


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This can help:
follow the steps.this should solve the problem.
01. Sansa player freezes on the “Refreshing Database” screen STEP 1 – Reset the device

  1. Slide the Power switch up and hold it for approximately 20 seconds.
  2. Release the Power switch once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater.
If this article did not resolve your issue, please contact us at support@sansa.com.

Posted on Nov 10, 2008

My sansadiske250 showing refreshdatabase

Posted on Apr 17, 2008

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2 Answers

My sandisk sansa e260 mp3 player is always freezing . when i turn it on it pops out a window that says "refreshing database" . then stops and only load 15% of it .


Hello,

As you may have noticed already, the player can be switched off when freezing and put on again, resetting the device as next:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.


Sometimes a firmware update or reinstallation is required, to get the player function normally again, see:
http://kb.sandisk.com/app/answers/detail/a_id/306


Need more help ? Just post a comment.

Dec 03, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Screen got freezed


Hi,
Try resetting the player....
Resetting the player: 
1. Slide and hold the Power switch up for approximately 20 seconds. 
2. Release the Power switch. 
3. Slide the Power switch up then release to turn on the player. 


Try it twice atleast. 
If the above doesn't help, then you may have to update the firmware....
Click here to follow the instructions: Updating Sansa Clip's firmware

Feb 19, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Freezes on the SanDisk screen, then whites out.


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Nov 08, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Freezing fuze


Slide the power switch up all the way and hold it there for fifteen seconds.

Oct 07, 2008 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sansa e250R - Will pwr up but only freezes on screen that says..."Sansa Rhapsody"


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Jul 28, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

My sansa is freezing


Greetings,
That happened to me with my E260 model and I opened the case and removed and replaced the battery inside, kinda reset.

Apr 09, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Where do I send my mp3 to get a new one?


Try holding the power button down for at least 10 to 15 seconds. That should turn it off. Turn it back on. If this doesn't work, try taking the battery out for a few seconds. If that doesnt work i will recommend that you update the firmware on your device..
To update the firmware follow the link below
http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Should you need additional information you can contact sandisk..
The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Apr 03, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer

Sansa e250 freezes!


This should take care of it;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.

Nov 05, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers

GlorEE


if it freezes on start up, after its done turning on hold the power button for 15 seconds.

Mar 08, 2007 | SanDisk Sansa e250 MP3 Player

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