Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

2 Answers

Fisher and Paykel Fisher Paykel Intuitive Eco Washer

Out of the blue it just would not spin and would give a digital dispaly that read " I need service error code 37 ( i think that is the number). I took a few of the clothes out and tried it and though it started slow..it did spin the clothes. So...I then decided I would just try real small batches until I can afford someone to take a ook at it ( or find someone to...not many places work on them) but the very first batch I did...the whole thing shut off right after the rinse cycle...no lit up display, no power at all. I tried the fuse box and un plugging and replugging but nothing! Any ideas ? This thing is only three years old , cost me a fortune and of course the warranty was up after 2 years. Do you know of anyone in my area or a Fand P repair phone number?
Thank you for any help you can be!! I am desperate!

Posted by on

  • Hammarjnj Apr 29, 2008

    I am had the same problem... Now the darn thing is DEAD. Thought I was making a smart purchase. I can't even find a repair man in my small community!!

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 639 Answers

Tugglek &
Hammarjnj
ngfam1 here ,
I wrote both of you with some of my experienced suggestions and someone gave me an inappropriate rating! WHY!!!
I gave you options to try and even told you how to get the company to fix your machine after the warranty just finished!!
I am in the appliance business for 65 years!
Your warranty was 2 years and noe it's broken in3 years! THEY WILL REPAIR IT FREE IF YOU FOLLOW MY INSTRUCTIONS! WHY? BECAUSE IT IS EASIER TO KEEP THE CUSTOMERS YOU HAVE THAN TO FIND NEW ONES!
HER IS WHAT YOU TELL THEM AND THEY MORE THAN LIKELY WILL SATISFY YOU ! ready??
The industry has something they call a "Push Pull"
This means that the company calls a dealer ,(like me) and asks him to come to your home and replace the lemon they sold you and return the lemon defective machine to them! You pay nothing!
The company payees the dealer for the delivery and pick-up and his time!!! We do this often for all the manufactures!
You call the manufacture and ask for the supervisor, or his supervisor! Be very calm, nice , and civil but determined!!
Tell them that right after the warranty is up the machine broke down and you expected more for such a highly rated and expensive machine!
Tell them you are re modeling your kitchen in the end of september and your wife already picked out all her Fisher & Paykel appliances and you were about to make the purchase when this happened!
Now you wonder if your making the right decision to buy suh high end appliances if Fisher & Paykel will not stand by their product!
THIS WORKS ALL THE TIME FOR MY CUSTOMERS!
BE NICE THOUGH AND COOL AND COLLECTED!
NEVER GIVE UP! ASK FOR THE SUPERVISORS SUPERVISOR! THEY HAVE PEOPLE THAT THIS IS THEIR JOB! CALLED CUSTOMER RETENTION!!!!!!!!!!!!!!!!
NGFAM1
I DO NOT THINK I DESERVED AN INAPPROPRIATE RATING!
AS FIXYA.COM SAID THAT ONE OF YOU FELLOWS GAVE ME??????????



Posted on Sep 02, 2008

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 6 Answers

It's very likely your pump is blocked. If that's not the problem, the pump itself may have failed. Re the customer who has a dead machine - obviously tried to keep using it and the pump has taken out the motor control module now. It's always best to call the manufacturer to see if they can give you some assistance - the worst they can do is say no right?

Posted on Sep 17, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Fisher Paykel Intuitive Eco Washer is squealing


You need to pull out the washer, TURN OFF THE WATER, then take the water hoses off the back of the washer. Check the screens inside the water inlets for debris. If that doesn't fix the problem you may need to ask fisher paykel if it's safe to put a chemical like limeaway in those holes to remove hard water deposits that have built up inside the valves.

Sep 20, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Code 49


it probably Needs a new cold water solenoid valve.

Sep 02, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Fisher & Paykel Intuitive Eco switching itself off during cycle.


Could be a bad drain pump or controller or rotor position sensor. You will need a Tech to take a look. Unfortunately with these machines there can be many reasons for a failure. Call F/P to get a certified technician out there.

Jun 14, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

How do i put intuitive eco on to just spin clothes not a whole wash cycle


press power button press up button 2 times on option button to "wash advance" press adjust button to which ever rinse cycle youd like to use. press start.

Jun 05, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

IW712- fisher paykel intuitive eco.


I BELIEVE THAT IS A ROTOR SENSOR ERROR
REPLACE THE ROTOR SENSOR

Feb 15, 2008 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Fisher and paykel intuitive Eco. FAULT 136


blocked pump scoop the water out and remove pump from underneath just clicks out move the white plastic clip

Feb 15, 2008 | Fisher and Paykel Fisher Paykel Intuitive...

Not finding what you are looking for?
Washing Machines Logo

174 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fisher and Paykel Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Dan Webster
Dan Webster

Level 3 Expert

8147 Answers

Are you a Fisher and Paykel Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...