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Problems with keeping booted up

About every hour or so i have to shut down and reboot my OS because the mouse will stop working then my windows dwindles down to 1 operational window. i never had this problem when i first purchased my puter in 10-07, but in 12-07 i had an accident with my laptop and it had to be replaced completely. i dont know if this has something to do with the "package 100" service package that i got with the first laptop, and why it wasnt offered with the second, but its a long day when i have to keep rebooting my puter to get things done

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  • KimmerSBR
    KimmerSBR Apr 17, 2008

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  • KimmerSBR
    KimmerSBR Apr 18, 2008

    i have both "spy sweeper" and "trend micro anti-virus" im not sure how well either is. I'd never heard of either before the geeksquad guy suggested them both. I'll try that with the mouse, but do you think that will solve the problem with the built-in mouse on my laptop??


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  • 472 Answers

Try this to see what is happening..
Press CTRL - ALT - DELETE all together.
It will open what is called Task Manager.
Do this as soon as the laptop has finished booting.

When it opens, select "Processes" from the top tab, then click on the work Memory. If you have small numbers at the top, then click it again.
Keep that off to the side and watch what is using alot of memory then write the filename down.
Before you get to the point where you have to shutdown, click on the word CPU, again, set it so the highest number goes to the top.
Write down whatever this filename is. If it is System Idle, then write whatever is under that.

Get those 2 done and post the filenames back here, with the amount of memory/cpu they were using before you shutdown.

Posted on Apr 17, 2008

  • Peter Thompson
    Peter Thompson Apr 17, 2008

    There is nothing obvious running in task manager that is suggesting there is an issue, and that worries me more then anything.

    Find a good virus scanner, Nod32 is what I use, and do a full scan of all your drives. Also open task manager again, this time leave the window open at Performance. This will show your cpu and memory usage. Look at what it is when you fist boot, then check it every now and again to see if it increases.

    With your mouse problem, try running it from another port. It could be using too much power and then the port will be closed to safe guard the motherboard. How many other USB devices have you got connected to the laptop? This can cause alot of issues due to the reason above.

    If you are running a USB hub, then unplug it and see what happens with your mouse after that. If that solves your mouse problem, then you may need to get a powered USB hub instead.

  • Peter Thompson
    Peter Thompson Apr 18, 2008

    Ahhh, it's the pad not a mouse =)

    It could be anything with those, the thing to remember is even though it's part of the laptop, it's no different to when you plug a mouse into the computer. If you havn't installed the touchpad drivers then get them from the site your laptop is manufactured by. Install them and see how it goes.

    They come under a few different names as well just to make the company feel like they have reinvented the wheel.

    It is also possible that your cpu is getting hot if the heatsink fins are clogged with dust. That will slow down the pc (laptops especially) while the system adjusts the cpu speed to cool it down.

    Feel the air comming from the exhaust vent andsee if it feels overly warm. If so a laptop shop is your best best. They will give it a service including cleaning out the dust, new thermal paste where it's neeeded etc. Again call for quotes, some think they can charge what they like since people who have little time will just pay it regardless, and believe me, they will.


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