Try the following steps:
- Verify that all cables are plugged in correctly. Make sure the rear and/or center/sub audio cable is plugged in to the correct port. On most surround sound cards, the rear audio port is black, the front audio port is green, and the center/sub audio port is orange. If you do not have a surround sound card, make sure you obtain the proper adapter (discussed in the next paragraph) or use surround sound emulation if your speaker system offers it. If you are not sure if you have a surround sound card, please check with the manufacturer of your sound card for details.
- Make sure your sound
card supports the same amount of channels as your speaker system
contains. For 4.1 systems, it should have a front and rear speaker jack
on the card. For 5.1 systems, the card should have a front, rear, and
center/sub, output. The card should be properly installed and configured. Please contact your sound card manufacturer for details. If you do not have a surround sound capable sound
card, you can use the M3D button on the controller unit (if you own a
z-560 or z-540) or use the source selector switch (if you own a z-5300
or x-620). If you do not have any of the models above, you can use an
adapter to split the signal for the front and rear speakers. This type
of adapter is a 3.5mm male to 2-3.5mm female jacks. You can purchase
this adapter at your local electronic store. Please refer to your
manual if you do not know if your speaker system can emulate surround sound.
- Try connecting the speakers to a portable sound
device such as a walkman or portable CD player. Plug the speakers into
the headphone jack, but make sure the volume is lowered so the speakers
are not over powered. You can do this for both the front, rear, center/sub
speakers to verify that they work. If the speaker system works on the
walkman, then you are experiencing a configuration issue with your sound card. Please contact your sound card manufacturer.
- Check the system Volume Control located in the System tray. Make
sure that the volumes are at a reasonable level and are not checked for