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Dropped my external harddrive

My external harddrive fell 2 feet while it was running and now it won't work. It turns on, the computer recognizes that it is on, but I cannot see my files. It doesn't make any wierd noises, but is there a place where I can get it fixed?

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  • Jmack54 Apr 22, 2008

    i have same problem with USBflb120 dropped it and blue comes on so it is getting power to and you hear the inside turning but it will not come up for me. I have it on an E-drive Bounceback_express file,

  • Kahunaalex Dec 13, 2008

    Mine is a Maxtor 12Gb it dropped about 2ft and when I plug it the USB theme says "dooDee" but the PC cant recognize the drive at all. I listended to the HD and its making an electronic noise faintly like (sorry about this) eenyny-eenyny-eenyny short pause then repeats itself! Any help would be appreciated!

  • Anonymous Jan 08, 2009

    Did anyone try to freezing technique? how much do the data recovery things cost/

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Here are some suggestions that might work in a knocked up drive: First,put your drive in a freezer for a day. Place the drive in a sealed bag and get as much air out or vacuum seal if need be. After freezing, quickly insert the drive into your computer. This seems to temporarily reset the heads in the hard drive to allow you to recover and copy some of your important files for a short period. Second, take it to a data recovery service center. They will retrieve the data for you but I would like to warn this will be a bit expensive.

Posted on Apr 23, 2008

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My lacie drive fell off desktop and is not recognized as readable by my Mac. What chance do I have of recovering the data?


Inside that LaCie external harddrive's enclosure is a regular SATA harddrive.
The kind that fits in a desktop computer (3.5 inches in width), or laptop. (2.5 inches across in width)

Open the external enclosure (Case) of the LaCie, remove the harddrive, and install it into a suitable external enclosure.
(Laptop size, or desktop size)

The external enclosure has a USB cable also. Just plug it into any available USB port on your desktop computer.

Do I know for a fact that the harddrive is okay, and this will fix the problem?
No sir/maam I do not.

But IMHO this is the first diagnostic method to use.

IF the harddrive is a desktop sized harddrive, it could be installed in your desktop computer as a Slave drive.
However the above method is so much easier, and it allows your harddrive to be an external harddrive once more.

Inside the external enclosure of the LaCie external harddrive, is a small circuit board that the Harddrive plugs into.
It is this small circuit board that receives the damage in most cases.

If the problem is the Harddrive itself, a professional data recovery shop will;

A) Try a new, or good used harddrive circuit board.
Check to see if the harddrive's circuit board received the damage.

B) If the circuit board proves to be good then the next step is to remove the Platters inside.
The room used is a Clean Room.
A room that is 99.9 percent dust free. (In most cases)

The Platters are installed into the case of a compatible harddrive, that has the Platters removed.
Then as much information as possible is copied off.

There are other methods data recovery specialists use also.

[A Harddrive is built in a Clean Room. 99.9 percent dust free. The technicians wear a Clean Suit, that resembles what a doctor would wear in an operating room.
They enter the work area after going through a corridor, fitted with air jets at various levels.

If a harddrive is opened up in a room that is not a Clean Room, the harddrive's 'life expectency' drops to a day, or a few hours. The dust 'kills' them ]

http://computer.howstuffworks.com/hard-disk.htm

http://www.youtube.com/watch?v=gpY8c7lT_7k&feature=related

http://www.youtube.com/watch?v=ax390l2A-AY

Observe the other videos also.

Examples of both a SATA 2.5 external enclosure, and a SATA 3.5 SATA enclosure,
(The Harddrive's width is measured in inches. (2-1/2 inches for a laptop drive, 3-1/2 inches for a desktop drive)

SATA 2.5 external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3195233&CatId=2783

SATA 3.5 external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=4421576&CatId=2780


For additional questions please post in a Comment.
Regards,
joecoolvette

Jul 02, 2011 | LaCie Hard Disk design by Neil Poulton...

2 Answers

My Lacie external hard drive used to turn on when the computer using XP was turned on. It has stopped doing this. Any suggestions to solve this?


if your computer came with a motherboard disc the drivers could be on it
click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems hope this helps

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1 Answer

Compaq presario M2202AP doesnt recognize WD 3200 external usb drive. I cant find the download site for the corresponding usb hard drive. ...


Hi You can download driver from below link. Click here Install driver then check. Also follow below if still not recognize. First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check. Try your harddrive in different computer if it is not recognized on another computer too then your harddrive has internal issue.
Let me know if you need further assistance. Thanks for using FixYa

Oct 13, 2010 | Western Digital Passport 320GB External...

1 Answer

My sata external usb western digital 320 gb drive only shows up as an unknown USB device. Is there any way to get my computer to recognize it. I have a laptop using windows xp. Ive tried unplugging...


First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
If your harddrive still not recognized then you need to repair your harddrive.Try your harddrive in different computer if it is not recognized on another computer then your harddrive has internal issue.

Let me know if you need further assistance.
Thanks for using FixYa

Jun 25, 2010 | Western Digital 320GB MyBook External USB...

1 Answer

Why won't my computer recognize my removable device


First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
If your harddrive still not recognized then you need to repair your harddrive.Try your harddrive in different computer if it is not recognized on another computer then your harddrive has internal issue.

Let me know if you need further assistance.
Thanks for using FixYa

May 19, 2010 | Maxtor OneTouch 4 500GB External USB 2.0...

1 Answer

External hard drive is not being recognized by any computer


First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
If your harddrive still not recognized then you need to repair your harddrive.Try your harddrive in different computer if it is not recognized on another computer then your harddrive has internal issue.
Let me know if you need further assistance.
Thanks for using FixYa.

Apr 27, 2010 | Western Digital Passport 320GB External...

1 Answer

Hard drive is turning on but computer isn't recognizing it


Maybe when it dropped it shattered a bit of the circuit board....
Or a wire came loose, maybe the Ex HDD pin has broke. Unsure.
Do you at all hear any clicking? That you may not of heard before?

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1 Answer

Windows XP will not recognize my WD 250GB Harddrive


Just plug your USB HDD directly into your MBoard's USB port...

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Turn off your computer and then plug in the FreeAgent external drive. Then try turning your computer on, it should read.  If it doesn't I would go to the Seagate website for troubleshooting.

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1 Answer

Computer wont recognize external drive


The simpletech 1tb drive's case has issues. I had the same problem. It actually quit while I was running a video off the drive. I replaced the case by removing the harddrive from the one it came in and installing it in another case and now it works again.

The first thing I would try is installing the drivers it came with, but failing that you will need to replace it's case.

It has 4 screws to remove, 2 under the silver warranty voiding tape and 2 visable on the bottom side. Remove them, then use a flat screwdrive to pop the case open (gently). Then remove the harddrive.

You will need a case with SATA data AND power cables for this to work.

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