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External Hard Drive Problem : SimpleDrive Hitachi deskstar 500 gb Sata

Hello All,

Here's the problem;
I hook it up, light comes on then instead of connecting to the PC it
starts making beeping/buzzing type noise in about 4 second intervals continuously till it reaches either 7 or 11 in a row - It doesn't fell like the
disc are spinning inside the HD - don't know what else it could be but my thought is that the disc are jammed (?) ....

Any Ideas what else if anything that it could be & do you got a fix ?

I know enough to take a pc apart and build one from parts, but never actually opened up a HD, though I do have all the tools if need be...

What kinda solutions, options do I have - theoredically can I buy another of the same HD and change the disc to recover the 420g's I have saved as last resort ?

Though about using retriving software but I do not see the drive listed to be able to retrive it... All out of ideas ~ Any HELP will be grately appreciated !!!

THANKS ALL
Wil

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  • 2 more comments 
  • wil_21 Apr 17, 2008

    Looks like the model got cut off ;
    Simple Drive Hitachi Deskstar 500GB Sata External
    Thanks Again!!!

  • wil_21 Apr 18, 2008


    Hello BJ @:)

    Thanks for your responce !!!
    My home pc was IDE and I didnt have a sata Card adapter,
    So i did the next quickest thing, went and bought a new tower
    thats already sata, I hook up the HD with the problems and I still get the same problem - Same noise - The Pc did not pick it up - went to Bios and verified it was set correctly - tried booting up 4 different times and nothing.... Same condition I had previously described - At this point im willing to try anything to get the info -
    any other suggestions ?

    By the way I tried swapping the controller card aswell - I have 3 identical sata drives - no luck....

    Just tell me what to do that might work - Ill do just about anything
    like I mentioned before, Just pls keep in mind I have never actually taken a HD apart so if theres any parts that might be tricky to take out pls advise me of those and the best way to do it without breaking or messing it up more.

    THANKS !!! for anything else you can advise me on.
    Wil

  • qwertyqwer38 Mar 17, 2009

    just checking did you ever get a solution to the problem with the deskstar HDD Mine is part of a batch that was manufactured in July 2007

    Any feedback appreciated

  • Systemlord Apr 06, 2009

    Good to read here that I am not the only one with this problem. It is now april 2009 and last year I bought an external hd from Philips, allthough, inside there is a Hitachi 500 GB IDE. This drive makes a kind of weeooweeooweeoo-sound, not loud but you can hear it when you listen to it. I can feel the drive will spinn up but it doesn't and after about 15 times it stops. When I pick it, during the sound, it stops and it will start again with it when I holdit in the same position.
    Yesterday I decided to put the harddisk on another shelf here in my house, that is about 30 cm lower. I didn't do anything with it except giving it another place. I simply cannot believe that my harddrive, ofcourse with data I didn't backup yet, is defect.
    So if have anybody a suggestion what to do? 
    Drive is keeping 'cold' and when I ued it before, it was getting hot.
    So if anyone can make me happy? I allready tried the drive fitness tool but not one of the systems I have here is recognizing it anymore, not as a master, not as a slave and not in a USB-caddy. I have 5 systems here, not one recognized it but, on a certain moment drivers will be installed but that will never finish and the drive remain undetected.

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Hello wil_21

That's good you know you way around tools and can dig in a bit if we need you to.

1st thing to do is to get the enclosure that the drive is installed in out of the picture.

(01) So, to that end, is the external HDD (hard disk drive) under warranty?

(02) If not, remove it from the enclosure.

If this was one that you built yourself then taking it out of the enclousure will be easy. If this was a pre-built OEM external HDD then it could take brute force to get the HDD out of there. There's a very strong possibility this process will DESTROY the enclosure. So, if you're OK w/ that, pull out your tool box and carefully and patiently take it apart.

(03) Power down your computer and prepare it to take this drive on an internal SATA port.

(04) Get the drive connected to an available SATA port. If you have to pull a 2nd drive off a SATA port, then do that for the time being. (Just don't disconnect a primary SATA HDD, of course.

(05) You don't have to actually install the HDD. Just connect the SATA and power cables and gently lay the HDD it "on it's back" (case) to ensure the electronics on the controller side aren't shorting to anything.

(06) Power up the computer and, if necessary, enter the BIOS to add the drive or enable the SATA port it's on.

(07) Now go on to boot into your OS.

(08) What happens?

(09) Place your palm on the case of the HDD. Can you feel it spinning?

(10) Is it making any unusual noises.

(11) Can your OS see it?

If you can feel it spinning but the heads are not coming out then the OS won't pick it up. In that event there are ways to temporarily get the solenoid unstuck. If that's the case, let me know and I'll provide you w/ some tips and tricks along that line.

If, on the other hand, the platters are NOT spinning, then you have an even worse problem. Now you're looking at trying to find a controller card (must be an EXACT match) to replace the current one w/. There are other possibilities that I could go on about.

Let's just find out where you are for now after having connected the SATA drive to your computer internally.

Please, post back here w/ your results, observations, any questions, comments, etc. We'll work w/ you on this until we get it sorted out.

Thank you
BJ @:)

Posted on Apr 17, 2008

Testimonial: "Great Help !"

  • B Joan Rapier
    B Joan Rapier Apr 18, 2008

    There's a couple of tricks we can try. I've got to look it up, though so I'm sure to give you the correct instructions. (It's been a while since I've done this.)



    My Internet service was down all last night - 'till just a few minutes ago late this morning. I've got to get back to work for now but I'll look into this further for you this evening.



    In the interim, I assume you've taken the HDD out of its enclosure, Yes?



    I recommend you install the original controller back. (BTW, when you swap controllers - they HAVE to be the **exact same controller** right down to the rev. no.)



    ***** WORDS OF CAUTION *****

    UNLESS YOU ARE WEARING AN ESD STRAP THAT IS PROPERLY GROUNDED....



    NEVER EVER touch anything conductive (metal) on a circuit card assembly or any electronics' "insides".



    NEVER EVER touch any components on electronics' "insides".



    ESD (electrostatic discharge) is a silent killer of electronic equipment. In a fraction of a second, you can discharge literally THOUSANDS of volts (albeit low current) to sensitive electronic components you touch. This electrostatic discharge can severly damage electronic components.



    DON'T open the hard disk drive (exposing the platter(s)) yet. That's an absolute **last resort**. The read/write heads of a hard disk drive ride on a cushion of air thinner than a strand of hair. So, the tiniest foreign object or debris can cause the heads to crash into the platter(s).



    In fact, professional HDD repair on this level is done in a "clean room" environment for that reason.


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  • 97 Answers

If this is a SATA drive and your OS is not configured but the motherboard supports it then do this.
Start a windows re-install. When it gets to the question about 3rd party raid drivers insert the motherboard drivers and follow the prompts. When you reboot it will see the drive. I am not sure this is what you are asking but it is a correct procedure I have used.

Posted on Aug 11, 2009

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