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DC44 has twice the suction of other cordless vacuums, and we certainly wouldn't expect concerns about performance. Boost mode provides 8 minutes of highest suction power for really stubborn dirt or clinging pet hair, but for day to day vacuuming normal mode should be sufficient.
From your description it sounds like your machine may have a blockage in the floor tool, wand or bin inlet. Without suction to carry debris through the machine and into the clear bin, hair may be more likely to wrap around the brush bar. We're happy to help you check for this, and to remove any obstructions.
You may also want to wash the filter if this hasn't been done recently. We recommend doing this at least once a month, using cold water without detergent:
When you have your DC44 fully-charged and near to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We look forward to providing further assistance.
Hi, Have you checked and made sure the floor plate is secure and tight without any gaps around the edges? If that's ok then check the suction hose where it bends down to the floor unit,, lots of times dirt,hair and stuff collects there when the filter was plugged up. remove the floor plate ( like you were going to change the belt ) and use a wire coat hanger to run up the suction hose and back out and clean out any debris, also check the entire hose for blockage ( top to bottom ). if this is all clear and you still have little suction - then the problem could be the vacume motor itself
You obviously have a pet and it's good to see your machine is doing it's job. The only reason you could lose suction while collecting pet hair is due to the pet hair being a solid mass and air not been able to flow through the filters.( must be a lot of hair). Suction loss is only when the particles passing through your machine are dense therefore it will reduce suction and airflow . Very common on vacuum cleaners. Do not worry too much . Also check to see if you have Amy cracks in the seal between the drum and the vacuum cleaner itself
check the suction hose where it bends down to the floor unit,, lots of times dirt,hair and stuff collects there when the filter was plugged up. remove the floor plate ( like you were going to change the belt ) and use a wire coat hanger to run up the suction hose and back out and clean out any debris, also check the entire hose for blockage ( top to bottom ). if this is all clear and you still have little suction - then the problem could be the vacume motor itself and you will need to take the unit into the repair shop and have the motor rebuilt or replaced.
very simple fix. took me a good hour to figure this out but... first take off your brushhead. via popping the clip so all u have is the circle showing then turn on the vacum using the hose. put the hose over the hole where the brush head goes.. and give it a shake etc to losen up whatever it is u got stuck up in that hose. mine was xmas tree/cat hair mix. which is the death of any vacum lol.. but that noise on the top of the can is cause by suction loss. just use the hose to **** out whatever u got jammed in there and use your finger if u need too. and then no more canister noise.
I found out that if you remove the front filter holder, tip vacuum back and look down inside. Sometimes there is hair caught back in there and you won't get suction. I had to use something long, knife, very long type tweezers, to pull all the hair out. Worked great after that. About half way through vacuuming I will stop and remove the foam rubber filter and clean it. Oh yea, you will have to use a flashlight to look down inside to see all the hair caught behind the foam rubber filter cup.
i would change the belt and filter.( belts need to be changed on average every 6 months). now if you smell a burn like an electrical smell the motor is gone.
that is normal for the vacume to shut off if the motor overheats you must keep teh dirt cup clean and empty and all the filters clean, when you empty the dirt cup if you have a lot of pet hair take the hose off and make sure that it is clean as well, and do not try to pick up any of those cleaning wipes that will stop it up real quick
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