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Thrutech 20' tv/dvd

I bought a tv 6 months ago couple days ago tv image disappears although have audio ? what can i do? to fix it
osornosprague@yahoo.com

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  • Anonymous Jan 07, 2009

    SOMETHING IS BURNING I THE BACK OF MY T.V. WHAT COULD IT BE

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A common problems is the backplane lamps and or the backplane power supply. Sometimes the main supply or one of the processor boards can have a fault condition where there is no picture.

You can verify if only the backplane lamps are not working by shining a flashlight in to the screen at an off angle, and look carefully to see if there is any image on the plane of the screen.

Jerry G.

Posted on Apr 17, 2008

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Posted on Jan 02, 2017

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Our TV picture works fine then blacks out with audio continuing to work ok.Now after some time picture works ok for about 20 seconds the blacks out with audio continuing on OK.While we bought this in 2008...


I think you chose a Westinghouse Lemon, go this site and read all of the negative reviews of this model;

http://reviews.cnet.com/flat-panel-tvs/westinghouse-sk-32h240s/4852-6482_7-32429419-2.html?tag=userReviews;page

Here's just one of the reviews;"best chunk of aluminum i ever had the fortune to buy"by stevecox25 on June 11, 2009-->
"Horrible customer service on a worse television" by westinghousecrap on March 20, 2009 Pros: Good picture once it is properly adjusted.
Cons: Low quality audio, had the TV for 10.5 months and the picture went out, sent the TV at MY expense to TX, and I've been waiting for 2 months, and customer service can only say that there is a "delay". And they don't send a new TV, it's a rebuild.
Summary: Please don't waste your money on this TV, spend a little more on a different brand and save yourself the headaches I've had. I'll never purchase a Westinghouse product again. Customer service has been no help, and their answers are vague at best. Learn from my nightmare, NCAA march madness on a old 19" TV because my Westinghouse quit working 2 months ago and they still haven't replaced it.

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I have a question? Do you move your Television frequently, OR do you unplug it frequently when it's not in use? I have found that doing either or both of those things can bring on problems, especially audio problems.

I've had the disappearing sound problem twice with my Element FLX-2610. This latest time I was stumped because the full scan didn't resolve the problem. And of course, the sparse manual that comes with the TV contains no troubleshooting advice at all.

But I did find a suggestion on another sveral other sites: Reset the TV. You might have a small reset button (like you would find on a DSL modem) somewhere on your TV but there is a manual way to do it two. Whichever way you do, MAKE SURE to disconnect every single device (yep, it's a pain) and UNPLUG the TV before doing this.

To reset with a reset button, disconnect devices and unplug the TV. Depress the reset button for 5 seconds. Reconnect devices, then plug in the TV.

Manual Procedure:
Disconnect all devices
Unplug the Television
Using the on/off button on the Television (NOT on the remote), depress and hold the button for 5 seconds.
Reconnect the devices, then plug in the TV.

Unless something has shorted out or burned up inside, this resetting, as a last resort, should fix the audio problem. Worked like a charm for me!

Good Luck!
Nena

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