Question about HP OfficeJet r40 InkJet Printer

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R40 Scanner Failure

Printer works fine except for scanning. Always displays scanner failure when trying to make a copy. Would like to repair myself. Is it possibly the scanner bulb not emitting enough light?

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  • Anonymous Apr 29, 2008

    Scanner failure message on my HP r40. How can I fix it myself?

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Hello I have a little problem my printer print well for scanning it is not tell me what I have to do and the copy too doesn't work properly.
thank you for your help. May God bless you in everything that you udertake in life. keep on

Posted on May 04, 2008

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1 Answer

HP 4500...when trying to scan, or make a copy, screen displays "Scanner Failure" and will not work. Please help.


The "Scanner Failure" message appears when the scanner unit doesn't responds to the commands from the printer's processor. This is a major hardware failure - the scanner unit is effectively dead.
Replacing the failed scanner unit with a new one would cost more than a new All-in-One so either use the printer as is (just as a simple printer) or sell it for parts and get a new one.

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My hp printer 6110 officejet all in one keep giving message scanner failure when i want to print something


Please make sure that the printer is connected to a wall outlet and not to a surge protector because surge protector distributes the total electric supply equally to each and every device connected to that surge protector. Printer might work and might not with a surge protector but it will always work fine with a wall outlet till the hardware of the printer and power chord, adapter are working fine.

some times scanner failure error comes if it is not getting enough power supply.So if it is connected to a surge protector then I will suggest you to disconnect it and connect it directly to a wall outlet.
Now scan or copy any document and see if something happens.

If not the do check while you press scan or copy button the scanner light is moving or not?
If scanner light is not moving then do a hard re-set.

Hard Re-Set :
- disconnect power chord from the back of the printer and then from wall outlet or surge protector.
- wait for 40 secondsand then connect the power adapter to wall outlet and then to the back of the printer. The try to scan or copy....still not working then check if the scanner bulb is glowing or not?

If scanner bulb is not glowing and if you dont hear any noise while you press scan or copy...then printer hardware has gone bad and you need to replace the printer

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1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

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Screeching while scanning


it may be want to lubricate the scanner rode

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2 Answers

Error msg says scanner failure.


ensure the printer was correctly enstalled, check all connections ensure a tight fit. if it is connected to a network make sure the network cable is plugged in and blinking green

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Try to copy and get scanner failure motice


scanner failure is a hardawre problem. try to copy again and check if the scanner light is on. once the scanner light is not working then try to return your printer in the store that you have purchased it.

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1 Answer

Scanner failure


ok that fine.if simple problem. firstly remove ur printer software from ur pc. for it go to control panel and click add/remove icon. then uninstall ur driver software. after that u should install ur printer software. then become ok

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Won't copy or fax, scanner failure


Uneconomical to replace the scanner assy. sorry

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1 Answer

Scanner Failure


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