Hello I have a little problem my printer print well for scanning it is not tell me what I have to do and the copy too doesn't work properly.
thank you for your help. May God bless you in everything that you udertake in life. keep on
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The "Scanner Failure" message appears when the scanner unit doesn't responds to the commands from the printer's processor. This is a major hardware failure - the scanner unit is effectively dead.
Replacing the failed scanner unit with a new one would cost more than a new All-in-One so either use the printer as is (just as a simple printer) or sell it for parts and get a new one.
Please make sure that the printer is connected to a wall outlet and not to a surge protector because surge protector distributes the total electric supply equally to each and every device connected to that surge protector. Printer might work and might not with a surge protector but it will always work fine with a wall outlet till the hardware of the printer and power chord, adapter are working fine.
some times scanner failure error comes if it is not getting enough power supply.So if it is connected to a surge protector then I will suggest you to disconnect it and connect it directly to a wall outlet. Now scan or copy any document and see if something happens.
If not the do check while you press scan or copy button the scanner light is moving or not? If scanner light is not moving then do a hard re-set.
Hard Re-Set : - disconnect power chord from the back of the printer and then from wall outlet or surge protector. - wait for 40 secondsand then connect the power adapter to wall outlet and then to the back of the printer. The try to scan or copy....still not working then check if the scanner bulb is glowing or not?
If scanner bulb is not glowing and if you dont hear any noise while you press scan or copy...then printer hardware has gone bad and you need to replace the printer
Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on Scanner System Failure Scanner failed, cannot make copies or fax Scanner failure. Unable to scan, copy, or send a fax Scanner failure, cycle power
You may want to try following these steps: 1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product. 2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer. 3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.
If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.
scanner failure is a hardawre problem. try to copy again and check if the scanner light is on. once the scanner light is not working then try to return your printer in the store that you have purchased it.
ok that fine.if simple problem. firstly remove ur printer software from ur pc. for it go to control panel and click add/remove icon. then uninstall ur driver software. after that u should install ur printer software. then become ok