Question about HP PSC 1610 All-In-One InkJet Printer

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Printer/USB Cable Sharing

We have a printer that we would like to hook up to two computers directly. The scanning software requires the printer to be hooked up directly to the computer and won't recognize the printer (even though it is on our network).

Is there a cable we can connect the printer into, where we can then plug it into two computers in the same room? They're about ten feet apart, and one computer has the printer plugged in directly already.

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I suggest to create a network connection, for the printer.
First, connect the printer directly to one of the computer and then by the network connect the printer to the second computer. The second computer will not be able to scan, but it will be able to print.

Posted on Apr 16, 2008


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My PIXMA2520 only prints document when scanned,and is not able to scan TO my computer Need to scan and have it appear on my computer.How can I do this?or is this printer-scanner not able to Than you

Scanning to the computer is done through the printer menu of the software you loaded to the computer when you installed the printer in the computer. The menu item you want is called "MP Navigator" and it is in printer "Canon Utilities" menu

Feb 24, 2017 | Canon PIXMA Office Equipment & Supplies

1 Answer

Will not scan to my computer

What OS are you using? Did you install the full software (MP Navigator), not just the drivers? If you have the MP Navigator installed, how are you connecting to the computer? If you are using a USB cable, try a new cable, a different USB port and a direct connection if you are using a USB hub. (If you are using a USB print server, go to a direct connection to the computer.) If you are using the all-in-one over your network, try disabling your firewall temporarily. You may need to add a rule to the firewall to allow the scanner communication. (This will depend on the software/hardware firewall involved. Please add a comment with the details for support on adding rules.) The scanner requires bi-directional communication with the computer. This can fail even though the printer works. Make sure that the monitor program is running; this listens for button presses on the all-in-one.

Next open MP Navigator and try to start a scan from your computer. If you can't scan, then you should check for a communication issue, as described above. If the scan works from the software, then you probably don't have the destination buttons assigned in the software. Use the details from your initial scan to set the defaults. Go to Preferences and then the General tab. Adjust the details for the Scanner Button Settings. Click OK to save.

I hope this helps. Please let me know if you continue to have a problem.

Cindy Wells
(one common issue for a USB connection is installing the OS default drivers by connecting the USB cable before installing the Canon software. If that is your issue, please uninstall the printer. Then with the USB cable disconnected, install the Canon software. Connect the USB cable when prompted to do so. The OS software usually only has a printer driver and thus will not allow the scanner to work.)

Feb 06, 2014 | Canon MX882 All-In-One InkJet Printer

2 Answers

HP 2520hc scanner drivers

Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.

If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)

Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.

Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)

If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.

If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)

I hope this helps.

Cindy Wells

Oct 15, 2012 | Office Equipment & Supplies

2 Answers

HP Officejet 6310 xi all-In-One - What should I do to scan from computer Windows7 Trying to scan from wireless computer, what steps do I need

if you have installed the full feature software of the printer on your computer then you would find HP solution center on the desktop screen. double click on it and then Solution center opens up.. then click on scan document and follow the on screen process it will scan..

Mar 26, 2011 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

I can no get my printer to scan to my computer

Do you have the full software (MP Navigator) installed? Get that software here: and select your OS. Since the printer is a USB printer, is it directly connected and did you install the software before connecting the USB cable? If you didn't install the software before you connected the USB cable, uninstall the generic driver from the OS and remove the USB cable. Then install the software.

If the full software was installed before connecting the printer, try a new cable and a direct connection (instead of a print server or USB hub). Scanners require bi-directional communication with the computer and can fail when the printer works. Make sure the monitoring program is running before attempting to scan from the all-in-one.

Next try to scan from the computer first. There are buttons in the MP Navigator software that set the destination and default settings of the buttons on the all-in-one. After you scan at least one item, you will have a better idea of the settings that you need to use. See the MP Navigator help files for the details.

If you install the basic Canon driver, you will be able to scan but not from the unit directly. Windows XP and newer all come with Paint that can acquire scans (File > Import from Camera or Scanner > New Scan). Windows Vista and Windows 7 have Windows Fax and Scan that can also scan files (New Scan). Photo Gallery in Windows Live (comes with Vista) also handles scanning.

The generic OS driver usually only runs the printer.

I hope this helps.

Cindy Wells

Dec 10, 2010 | Canon PIXMA MP510 All-In-One InkJet...

1 Answer

I have the HP Officejet 6500 printer/scanner/fax/copy. I have set it up with the USB cable (not wireless), and now every time I try and scan, it tells me: "No scan options." Help!

Did you install the full featured software or did you connect the printer to the computer and get a generic driver? The generic driver in the OS may not control the scanner on an all-in-one. Remove any generic driver and unplug the data cable. Download and install the software from , select your OS.

Check through HP update if there is a patch to your driver or software. If you use a USB hub or print server, try a direct connection.

Are you launching the scan from the printer or from the computer? You need the monitor program running and to have set the scan destinations in the HP software before using the buttons on the unit. Try launching the HP software and scanning there. Once you do that you will have a better idea of the destinations and default settings to use in the Scan buttons on the software. These will be uploaded to the printer by the software.

I hope this helps.

Cindy Wells
(Scanners require bi-directional communication with the computer so try a new data cable if problems persist.)

Oct 05, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Got a new computer supports window 7 and sharing with my other computer which is the host and has the printer which is a lexmark 5600-6600 series.. when i go to print it says this incorrect port...

This printer and this software (on your laptop) want to hold hands directly ... not through a proxy. You have solved your own issue ... plug the Lex into the new computer.

Sep 27, 2010 | Office Equipment & Supplies

1 Answer

I have the Brother MFC-240C printer connected to by laptop. I have Vista 64. The printer works but I cannot scan, it says connecting to computer but nothing ever happens. What do i do?

First do you have the full software installed? Select your version of Vista (32- or 64- bit) here:

If you attached the USB cable to the computer and the printer before installing the full software, uninstall the generic driver that you have running and then unplug the USB cable before installing the full software. (Generic OS drivers often only run the printer on an all-in-one.)

Next replace the USB cable (scanning requires bi-directional communication and thus can fail when the printer works). If you have a USB hub or print server, try a direct connection. Try starting your scan from the computer. (Launch the software (PaperPort SE) and hit the scan button, if your installation CD had a Vista compatible version. Otherwise, try to scan in Paint (File > Import from Camera or Scanner) or Windows Fax and Scan (New Scan))

Next make sure that the monitor program is running if you want to launch the scans from the unit. This is the ControlCenter 3 - and you need to set the destination buttons for the scanner in the software. Look for the Device Button tab for each of the scan icons in the software.

I hope this helps.

Cindy Wells

Aug 01, 2010 | Brother Multi-Function Center MFC-240C...

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How do i scan a picture onto my computer? it's asking for a usb connection to do so, but i thought my computer & printer were already hooked up together. i didn't really think it was neccessary to have...

This could be a symptom of a bad cable. Scanning requires bi-directional communication with the computer. So print servers, usb hubs and any other poor connection will sometimes block the scanner from working when the printer works. Make sure that the Epson monitor program is running.

I hope this helps.

Cindy Wells

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