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What has happened is that the CO1 CO2 etc buttons have not been programmed to dial the access code for an outside line. You can do this manually by dialling 9 then the number you wish to call. You need to enter the programing mode from the default extension usually EXTN 20 or 21. You need to go into the options and assign the digit 9 and a pause (P). The system will allow you to set different options such as if someone is on CO1 and another user dials 9 from another extension, the system will then assign the next free exchange line, again this must be programmed via the default extension. Let me know if you need further help.
In configuration programing (tech programming) "Change DN" needs to be modified. If you do not know the config password or how to program then call your local vendor or make do with DN it was assigned when you plugged it in.
Two things can cause this. If you swap out a phone for a different model, then it will default the key programming. If the database battery in the phone system is dead, then it will lose all programming when it loses power. If the only problem is with your park buttons, it's an easy fix though. Just reprogram them like so. speed speed hit the button you want to program. Dial the park location that you want to put on the button. (430 - 437)
Press Feature 00 Press LEFT intercom, LEFT intercom Press right intercom. Display will ask for an extension number. Enter the extension number you want to modify. Now it should say "program ExtXX" Press * * (STAR STAR) then touch the lines in the order you want to pick them up, when finished entering the order.... PRESS * * (STAR STAR) Then Press Feature 00 to exit programming.
The only way to change what extension a phone is, is to move the plugs that go into the phone system around. Someone needs to move the plugs, you can not program this remotely, so you will need a tech on site.
If you are fmailiar with the programming of the system, you must set the lines (3-8) to appear and ring on the extensions.
Assuming you have a later release MICS or CICS:
Press Feature ** 266344, then the installer password. Press Show at Terminals and Sets, enter ext #. Press
Show until you are asked for the line number, then scan through the
line appearances, and change to "Appear Only" on the lines you don't
want to ring at that set.
Repeat for each extension you want to change.
DO NOT DO THIS UNLESS YOU ARE FAMILIAR WITH PROGRAMMING.....
I depends on what cards are represented on the punchdown. If there are extensions all ready working on the puchdown, the card is programmed correctly. Some cards only service 12 extensions (SLIB) and some will do 24 (DTIB).
Call your service provider to have it reprogrammed.
This means maybe someone deleted the basic programing features of your phone like phone number. or the system ID got bumped by a software error. or it could be that the phone just got flashed. i know the code to program the phone but if you don't know about internal programing it will do more damage than good. since it will kill your phone if any wrong settings is applied.
Best bet is to have your service provider tell you the programing code and settings to be changed. because they will be telling you over the phone what to do.