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Re: replace color cartridge no ink
Could be because the generic cart is not of proper size. try to use some paper betneath the cart to lift it up.
some other is known about generic ink carts which have a tape that has to be lift off befor use: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002400/000087/faq002487_000.html?reg=us&c=us&lang=en&prod=mfc440cn_all (read the info at bottom!)
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Paper jam means just that. Look for paper or a piece of paper jammed into a gear or stuck between a roller or even in your ink cartridge . When you put in your new ink did you take off the protective seal and run the HP software to check if it is reading the Cartridge ,You might want to read the instruction on how to install an ink cartridge. It might also help you ?
Try to reset color ink level ,see how in the following link http://atta-metro.blogspot.com/2010/03/reset-ink-level-printer-hp.html after you complete , reset make sure your file free form colors , other wise print will ask you for change color , hope this help you
Hi,The most common reason for missing or incorrect colors is a print cartridge with one of the following problems:
One or more of the ink colors is empty. The black ink and all three colors of ink in the tri-color cartridge must be available or colors will be incorrect or missing. Under normal usage, the print cartridge will run low on one color of ink shortly before all ink colors are emptied.
The protective tape is not removed from a new cartridge.
Contacts on the cartridge are not making proper contact with the print carriage.
The cartridge on the right is the black ink cartridge. The one on the left is the color. Make sure you have pushed the cartridge in all of the way and that you have removed the tape cover from the cartridge before you insert it. If you bought aftermarker or third party cartridges, you have a cartridge that is not filled properly. If you purchased it from a local retailer, return it and try another cartridge. The Hp reads the levels from the gold connectors on the cartridge. If they are blocked, or damaged or the cartridge is not full, you will get this message.
"New" refilled cartdiges? Or new from the manufacturer? Some printers have chips in the cartridges that "know" when they ran out of ink, and they have to be reset. If the refiller didn't reset the chip, it still "thinks" that the cartridge is empty.
If they're new cartridges, bought from the same place at the same time, I'd suspect bad cartridges.
Yes, this printer has fixed printheads and must have ink in each color to prevent damage to the printheads. Even when printing black only each color is spit in the servicing area to keep the printhead unclogged.
Regards, Bob Headrick, Microsoft MVP Printing/Imaging
First make sure that you are using Brother Cartridges, their machines are very sensitive to using generic ink. Put a brand new set of ink in the machine. Pull all the old cartridges out and put all new cartridges in. If this does not resolve the issue contact Brother, they are very good about helping their customers.
I really appericate all your efforts to fix the issue the issue usually occures if any one of the cartridge is defective or low in ink or both the cartridge are defective.
We can isolate the issue only by removing the both the cartridges out of the printer and check for the expiry dates printed on the cartridges as if the cartridges are expired also leads to this message.
If the cartridge are not expired and have minumial ink in it you can try the below procedure to isolate the defective cartridge
Once the both the cartridges are out of the printer insert only the black cartridge in the printer and check for the message if the message is install color cartridge the black cartridge and printer is detecting fine.
If the message is check right cartridge this shows that the black cartridge is defective.
If the message is insert left cartridge or color cartridge remove the black cartridge out and insert only the color cartridge and check with the message if the message is insert the black cartridge the color cartridge is working fine.
And when the color cartridge is in the printer and if the message prompts to check left or color cartridge the color cartridge seems to be defective so replace the defective one will fix the issue
So in isolation we can find the defective cartridge and fix the issue by replacing the defective one..
Hope this will help you to fix the issue..
Wish you success.