My computer wont recognize the drive or allow me to reformat my passport.

Try unplugging from usb and plugging it back in. Also, you may need a SAS driver for your computer to recognize the drive. Some drives have internal encryption and require a driver before the computer recognizes them. Check the Mfg website to see whether this drive requires one.

Please be more specific with the problem, does the computer recognize the device? Tell me the OS your using, i'm almost sure the problem it's not in the Hard drive but in your computer.

your hard disk is not formatted to windows system reformat it first and this will include in your removable disk list.

ther migt be virus......scan your hard disk.......

An exact solution will depend on what computer system you are plugging it into.

Try the following:

Restarting your computer with the new drive plugged in.

If you had the computer running and plugged the new drive in, sometimes the computer will not recognise the drive until the next time you restart.

NOTE: If the File System of the Passport (drive) is not the correct one for the computer you are using, then the computer will not be able to recognise the drive. This generally would mean you will have to reformat the drive for the correct file system for your computer.

To find out how to reformat the drive (create the correct File System) for your computer. Consult either the User Manual that came with the drive, or navigate to: http://www.westerndigital.com to find out a solution.

I hope this helps. Regards,

your wd passport is virus infected scan it with updated antivirus.

Quick heal antivirus is best
you can downlaod from here then update from interent.

http://download.cnet.com/Quick-Heal-AntiVirus-Plus-2009/3000-2239_4-10838310.html

Hi

You can either format the drive using the PC or install MacDisk on your PC witch will allow you to view any Mac formatted drive on the PC.

http://siteadvisor.de/sites/macdisk.com/downloads/17329989/

Click the link to download macdisk7.5.7.5 or reformat the drive to NTFS which the mac and PC will be able to share if the need arises in the future.

Chris

Sounds like your passport is not working anymore. The fact that it wont work on another computer is a solid sign that something has failed in the device itself. Its possible that both of your comptuers have USB 1.1 but I would think this is unlikely.

I would plug it in to one of the comptuers, then go into your administrator tools then open your computer management tool(start>control panel> administrator tools> computer management). This will allow you to see if windows is detecting the drive at all. Sometimes if the file directory is corrupt, or the hard drive is even partially damaged, then it will not show up under "my computer" but it might show up under your computer management tool. If you see it on there, then there is probably something wrong with the hard drive that is not allowing the computer to recognize the device, or at least install it properly. If you dont have any crucial data, you can just simply reformat the drive and it might start to work after that. If you do, then you might have to take the thing apart and transfer the data by using the hard drive like it was just another drive on the computer.

If your computer does not detect the drive at all, not even on comptuer management, then I suspect the drive, or at least the adapter part of it is not working, in which case, you will need to remove the drive from the casing and use it as if it was another internal drive, you might be able to reformat it, then put it back in its casing, and hope that it works after that, but I have never taken a WD passport apart before, so I would recommend doing a google search to see if anyone else has done this before.

FYI, when I bought my WD passport, I bought a replacement plan with staples beucase I knew that with all the traveling I did, I would eventually break it. I have dropped it about 3-4 times only after about 4 months, the thing still works without any problems, but that just goes to show how well WD builds their drives, however, I am sure that if I wasn't so lucky, that I would be calling them up right now asking for a new one.

I have a Western External Hard Drive 320 and when I plug it in the computer will recognize it and allow me to access my files but after a short while if I go to click on a file t open it the WD 320 will click off for a minute and then reappear in the auto run mode.

Here is the WD page, pick your Passport type, on the next page download the software you need:
Select the software to download:

• Data Lifeguard Diagnostic for Windows
• WD Logo Icon
• External USB/FireWire Fat32 Formatting Utility
• WD Sync™ Passport Synchronization software

http://support.wdc.com/product/download.asp?level1=2&lang=en

If I could be of further assistance, let me know. If it answers your post, please be kind to rate it.

Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309