Question about HP Officejet 5610 All-In-One InkJet Printer

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Will not recieve faxes

Our office fax machine will send faxes but it will not recieve faxes...when someone tries to fax us something the machine rings,but the connection will fail...does anyone else have this problem?

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  • 4 more comments 
  • JMazzarone Apr 16, 2008

    nevermind we got if figured out

  • Anonymous Apr 24, 2008

    every time someone tries to send a fax i'll get a message saying receive failed>

  • Anonymous May 13, 2008

    we can not recieve faxes. the machine will ring then say connecting then recieve failed.

  • kiki2007 May 20, 2008

    this 5610 all in one..i am unable to fax .........each time i tried it prints fax sent duration 0:00 pages 0 result no asnwer I am confussed and tired of paying in a store can anyone possibly help me work this machine

  • c1969 May 31, 2008

    we can send a fax but cannot recieve one it says fail send please help

  • fmmiranda Dec 27, 2008

    our office fax machine will send faxes but it will not recieve faxes...when someone tries to fax us something the machine rings,but the connection will fail...does anyone else have this problem?

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Fiend your solution direct from hp. Here is your solution...
will not recieve faxes - 237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution
735

Posted on Feb 27, 2009

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Hi i'm an ex HP employee

i got this information from HP's website

  1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
  2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
    4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
    7. Follow the directions to download and install the update.
  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
  6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .
this is the link http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&lc=en&cc=us&dlc=en&product=441125&rule=2043

hope it works out

thanks

Posted on Jun 04, 2008

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Peoplel are sending me very imp. faxes and idk how to recive it..


If your printer has FAX capabilities. Good way to tell is if you have a phone number pad on the front of your printer.

You must have this connected to a phone line for it to receive a fax.
Setup the fax application through your installation CD that came with the Printer/fax machine. Often you set the fax machine to pick up after so many rings. This allows you to leave the printer/fax machine on and gives you time to answer BEFORE the fax machine does. If uncle Bob or Aunt Susie should call to say Hi!

Basically what is happening:
You turn on the Printer/Fax machine it sits idle waiting for a phone call.
Someone now sends you a fax using your phone number.
YOUR printer/fax machine is sitting there listening for the phone to ring.
Lets say you have your printer/fax machine setup to answer after 5 rings.
After 5 rings, your Printer/fax machine will pick up and listen for signal tones from the the other machine. If it gets these, it will "handshake" and send a confirmation fax tone. Then the data will be transferred and printed out on your machine or held in a fax program for you to print or save later.

It is critical that you do not pickup the phone too early or the two fax machines trying to communicate will fail.
If you do this, you will hear an awful squeal and a serious of tones.
You can often hang up quickly and the two machines will transmit again the handshake signals and resume business as usual.

Short answer:
Two fax modems are talking to each other over your phone line to transmit data.

Good luck!
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