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My DVD rom refused to load any cd. i checked device manager and discovered it cannot see the dvd rom. Now I need to open my laptop to reattached any disconection that might have occured between the dvd rom and the motherboard. How |do I do this?

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  • 1derful Apr 16, 2008

    Thanks boff1, I fixed it already. it was connected quite alright to the motherboard but the connection was partial. so i took out the dvd rom and replaced it properly and VOILA! that was it. your solution was helpful though.

    cheers
    1derful

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It is unlikely that your dvd unit has become detatched from the motherboard. Does the light come on during boot up? If it does then the connections are probably OK and you should look elsewhere for the cause of the problem.

Posted on Apr 16, 2008

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DVD/CD-ROM DRIVE in my PC can't work.


Step by Step:
1) Check your drivers (start>control panel> (Small Item View)> Device Manager
2) Install any missing, or uninstall any unregocnised drivers
3) Check your BIOS for options about turning on and off USB.
4) Test DVD/CD ROM drive in another unit, if it works, it may be the connectors on your motherboard, or even just needed to be reseated. Thankfully re-seating DVD roms on laptops is usually child's play. A few seconds with a screw-driver and you're all set.

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I have an Acer Aspire 5332 and the CD-Rom/DVD Drive (Optiarc DVD RW AD-7580S ATA Device) is not working properly...every time I put a disk of any kind (i.e CD/DVD/Game) it doesnt recognize it and load


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

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Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps you

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My HL-DT-ST DVDRAM GMA-4020B needs drivers, and I do not have the orignal installation cd. I am able to read cd's but not dvd's.


Click start control panel,administrive tools,computer management,device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area
If this does not fix the problem you might have to turn off your computer physically unplug the leads that attach to your dvd ram restart your computer then reattach the leads
this should activate the found new hardware wizard then set it up again
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Click start control panel administrive tools computer management device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area
If this does not fix the problem you might try
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
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1 Answer

My DVD/CD-ROM drives stop working. On the device manager itb says, Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)


Hi friend,
Firstly you update the DVD/CD-ROM drives form device manager and restart the system,if nothing happning in that condition you need to reinstall the DVD/CD-ROM drives through CD or net.

Thanks,

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just check your dvd writer is open or not open because the some time not open the dvd driver then not detect
fist of all remove the dvd rom and reinstall because the some time remove the dvd drive and after reboot the laptop and check ..............ok

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In Laptop obviously there is only one CD/DVD rom drive present.

So first confirm have you got any mark in the device manager entry for WC6037K IYL929R SCSI CdRom Device. If yes then you need to go in the BIOS and detect the Boot priority and enable the CD Rom there.
Check out the event viewer entry if showing any red cross entry related to CD/DVD rom and try to search it out on net.

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Other entry you had mentioned is for RAM (memory)

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2 Answers

DVD/CD-ROM DRIVES driver may be corrupted or missing. (Code 39)


To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


Another possible CD/DVD issue you may want to investigate

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I can't find much information on this model from the web-site, so I'll make a few generic guesses. http://www.benq.us/support/downloads/downloads.cfm?product=598 Can you see the DVD drive in the Device Manager? To access the Device Manager, right click on My Computer and select Manage. Select Device Manager from the Computer Management window. Do you see the optical drive under DVD/CD-ROM drives? If you do, then try putting a different CD or DVD in the drive. If you do not, then try shutting the laptop off, ejecting the drive from the laptop and then re-seating it in the laptop. This of course will only work if the drive is modular, which most laptops in the last few years have. Power the laptop back on and check the device manager again. If you still can't see it, then there are two possibilities. 1) The CD/DVD drive is bad. 2) The connection on the motherboard is bad for the CD/DVD drive In either case, both motherboards and cd/dvd drives are customized in laptops for every vendor, so you will have to contact yours in order to get a replacement. http://www.benq.us/support/contact/index.cfm?region=78&query=4

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