I just bought a new 40gb PS3 and it will not play blu-ray movies out of the box. When I insert a movie, it loads for a few seconds, then cuts off and my TV says "no signal", as if nothing was connected. When I eject the disc, the regular PS3 screen returns. Regular DVD's and CD's will play with no problem. I tried a few blu-ray movies and even the disc included in the PS3 box with no luck. I downloaded the newest updates online and tried just about everything I could think of. Any possible solutions for this?
Check that the input mode of the TV is appropriate for the connector in use on the PLAYSTATION®3 computer entertainment system.
There may be a problem with the cable in use. Try using another cable that is compatible with the PLAYSTATION®3.
the video output settings on the PLAYSTATION®3 do not match those of
the cable or TV in use, there may be no picture. If the screen goes
blank, turn off the system.
Then, with only the PLAYSTATION®3 and the TV connected,
touch the system's power button for more than 5 seconds to turn the
system back on. The video output settings will automatically be reset
to the standard resolution.
If the DVD or Blu-ray Disc™ (BD) cannot be played, or the picture is distorted:Back to top
When outputting DVD content or PLAYSTATION®3 system format
software in SD resolution, only discs recorded in the NTSC standard can
If the PLAYSTATION®3 is connected to a VCR or a
combination TV/VCR unit, copy protection encoding on some DVDs and BDs
may cause image distortion, or may cause the image to become lighter or
darker. In such cases, connect the system to the TV directly.
If the DVD or BD does not match the region code set in the PLAYSTATION®3, it cannot be played.
DVDs are preset with parental control restrictions. Enter the password
that was set in "Security Settings" to temporarily increase the viewer
age restriction level.
Some BDs are preset with parental control restrictions.
Enter the password that was set in "Security Settings" to change the
parental control level.
The BD may be disc-locked. Enter the password that was set when the disc was created.
if non of that works you need to contact Sony at 1-800-345-7669 (SONY) Mon - Sat 6:00AM - 8:00PM PST Sun 7:00AM - 6:30PM PST
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It sounds like there's an error with the laser that reads blu ray media as PS3 games and blu ray movies are both stored on blu ray disks which is read by a different type of laser then a dvd is read by. There's nothing you could do to fix that on your own, the only fix I've heard of is sending it in to Sony.
f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.
If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.
Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.
Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.
If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.
**EDIT** Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/