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the laser eye needs cleaning.....i actually just did mine today, just with a normal cleaning cd...if it doesnt work first time, smear a little nail polish remover on the cleaning disc, it works a treat........error 11 and 12 mean the laser cannot read disc properly......starts and stops depending on how much cleaning is required....
yeah i knw...it hap wid ma playerz also ....i showed many electricianz...then ma self ...i removed da player ........n throwed in da dustbin...n bought a new one...
u can also do da same thing