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Flash 9 freezes after 1st. video plays on The Fan.

Flash 9 will play the first video on The Fan (comcast.net), but when it switches to the next video it freezes up. I have to close the page and click again on the next video to get it to play again, and then it freezes up again. Any suggestions? Don Lowman

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  • Edgar Allan Pagayona
    Edgar Allan Pagayona May 11, 2010

    What are the Video formats are you viewing? Did you install a flash media servers as well? if you are try to download the updates from this site.

    http://www.adobe.com/support/flashmedias...

    what operating system are you using? how did you install the Flash 9? did you download it from adobe site or did you add it as add-on from comcast? are you using the beta edition of the Fan? which version? Did you try using the flash player 8 already? because there are some incompatibilities reported using the flash 9. k update me again for the answers on my questions you can email me to dabesderis06@hotmail.com


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Lets Start from here:

Before you install Shockwave Player for any Windows browser, uninstall all previous versions.
In order to remove the Shockwave player, simply use the file UNWISE.EXE located in C:\WINDOWS\system32\Adobe\Shockwave 11. Windows users can also use the Add/Remove programs located in the Windows control panel. This will remove the Shockwave 10 player
For the Shockwave 8 and 8.5 there is an uninstaller available from the Web Players page.
Note: All applications must be closed before you run the Shockwave Player uninstaller. Quit all running applications, including all Internet Explorer or other browser windows, and all Instant Messenger clients. Check the Windows system tray carefully to make certain no applications which might possibly use Shockwave Player are still in memory.
After you have removed previous versions, you are ready to download and/or install Shockwave Player.

Before installing Shockwave Player, please check the following browser settings:
Internet Explorer ActiveX settings

Browser security settings should be chosen by you or by your system administrator. For single users who do not have an administrator, the Medium: Default Level allows you to view Shockwave content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt".

To change security level in Internet Explorer:

1. Open Internet Explorer.
2. Choose Tools > Internet Options.
3. Select the Security tab.
4. Select Custom Level.
5. Find the section "ActiveX controls and plug-ins".
6. Set ' Download Signed ActiveX Controls' to Prompt.
7. Set 'Run ActiveX Controls And Plug-ins' to Prompt.

If you are having trouble installing, make sure that your Internet Explorer security level is not set to High or to a custom level that does not allow viewing of ActiveX controls.
Computer user permissions

User permissions determine whether or not you are allowed to install ActiveX controls or plug-ins. If you don't have Administrator access to Windows XP SP2, or Vista you may not be able to install Shockwave Player successfully. Administrative privileges are required for the Windows system registry and for the C:\WINDOWS\system32\Adobe\Shockwave folder.
If the ActiveX Control for Shockwave Player fails to install, download the executable installer.

If the information above has not resolved the issue, download the executable Shockwave Player installer here:

* Download and latest Shockwave Player Installer.

Save this installer to your desktop, close out all applications, and run the installer. This may help if you are having trouble with the ActiveX installation from Adobe.com. To confirm that Shockwave Player has installed successfully, please click here. The two movies will show if you have Flash and Shockwave Players installed. The version numbers of the both Players will be displayed in the test movie.

Posted on Apr 17, 2008

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