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My faxes do not go through. I am able to connect and hear the initial signalling. However, after about ten pages. The faxing stops and the print out says 0 pages sent. Result NG. What am I doing wrong? or what is the problem?

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Hi,

Please CLICK HERE it will help you fix the problem.
If you need nymore help please let me know.
It would be more nice if you had provided the make and the model no.

Goodluck,
Please don't forget to rate the solution.

Posted on Apr 16, 2008

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It will be better if you would mention your manufacturer and model no.

Find out the manual and see what the specifications are to send fax. Just an Idea.

Posted on Apr 16, 2008

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  • Master
  • 1,894 Answers

NG means transmission failed sir

Posted on Apr 16, 2008

  • dewan nafees ahmed Apr 16, 2008


    Title:

    What does "NG" on the Transmission Verification Report mean?

    Description:

    If you get a message on a Transmission Verification Report that the results of the transmission were "NG" (The transmission failed) or "Check Readability" (The image(s) that were transmitted to the receiving party may be distorted due to interference on the line), follow the steps listed below:





    1. You may have experienced a bad telephone connection. Try resending the documents and see if the message reappears.


    2. If the message still appears on the report, there may be a problem with the way the FAX/MFC is connected or you may have a bad telephone line. Disconnect/remove any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc.


    3. (Only for USA)
      Make sure the telephone line is connected directly from the jack on the FAX/MFC labeled LINE to the telephone wall jack(socket). If there are splitters commshare devices, power strips, etc between the wall jack(socket) and the Brother machine, please remove them.


    4. Try resending again. If the transmission is successful, the problem was created by the connection of the FAX/MFC with the other devices on the line. Reconnect the other devices one at a time to determine which piece is causing the problem. If the error continues to appear on the report, try connecting the FAX/MFC to a different telephone line or have the line checked by the telephone company.


    5. If the telephone line is checked by the telephone company and/or you have tested the FAX/MFC on a different line and the unit is still giving the error message, there may be a problem with the unit. Click here to contact the appropriate Customer Service Center.

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Is this happening with all destinations? What brand/model fax machine do you own?

Posted on Apr 16, 2008

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1 Answer

Brother FAX-8070P memory shows full and does not send all pages at one time?


This message means the memory capacity of the unit has been exceeded. The amount of memory used depends on the amount or type of data on the documents being faxed or copied.
  1. If you get an "Out of Memory" message while scanning the first page of a fax, press Stop/Exit to cancel scanning.
  2. If you get an "Out of Memory" message while scanning a subsequent page, you can either press Fax Start to transmit the pages that were scanned so far or press Stop/Exit to cancel the operation.

When Fax Storage is set to On, a copy of all received faxes are stored in the memory, thus using up a % of the memory available for other functions.
The Fax Storage feature is utilized for Fax Forwarding, Fax Paging and Remote Retrieval. If you do not need these features, verify Fax Storage is set to Off by doing the following:
  1. Press the Menu/Set key.
  2. Press the arrow key until FAX appears on the LCD. Then, press Menu/Set.
  3. Press the arrow key until REMOTE FAX OPT appears and then press Menu/Set.
  4. Pressthe arrow key until FAX STORAGE and then press Menu/Set.
  5. Check the setting. The display will read ON or OFF. If the setting is ON, press the arrow key until the display reads OFF.
  6. Press Menu/Set.
  7. If you have faxes stored in the memory, you will receive a message that reads Erase all fax? 1. Yes 2. No. If you want to erase all the faxes in the memory without printing them out, press 1 (Yes) and then press Stop/Exit.
Note
    If you would like to reprint the saved faxes, press 2 (No), press Stop/Exit and continue to the following steps for instructions on how to print stored faxes.
If you do need the features that require Fax Storage to be On, the stored faxes will need to be erased or printed to remove them from the memory and to allow additional memory to be available. Follow these steps to print the stored faxes:
  1. Press the Menu/Set key.
  2. Press the arrow key until FAX appears on the LCD and press Menu/Set.
  3. Press the arrow key until REMOTE FAX OPT appears and then press Menu/Set.
  4. Press the arrow key until PRINT FAX or PRINT DOCUMENT appears and press Menu/Set.
  5. Press Fax Start.
  6. After printing is finished, press Stop/Exit.

Jun 06, 2011 | Brother FAX-8070P Plain Paper Laser

1 Answer

How do I find out how many pages are on the current drum in my Brother 2820 machine


You must enter in maintenance mode:
Press the Menu/Set and Start keys. Next press the key four times to make the machine enter
the maintenance mode, or turn on the machine while pressing the menu/set key.
The machine beeps for approx. one second and displays "MAINTENANCE " on the LCD,
indicating that it is placed in the initial stage of the maintenance mode, a mode in which the
machine is ready to accept entry from the keys.

Display of the Equipment's Log Information (Function code 80)
Function
The equipment may display its log information on the LCD.
Operating Procedure
(1) Press the 8 and 0 keys in this order in the initial stage of the maintenance mode.
The USB serial number appears on the LCD.
(2) Press the Start key. Each time the Start key is pressed, one of the following log
information items appears on the LCD in the order given below.
1) Jam count, indicating how many times a paper jam has been occurred
2) Page count, indicating how many pages the photosensitive drum has been printed
3) Total page count, indicating how many pages the equipment has been printed since
produced
4) Drum count, indicating how many times the photosensitive drum has been rotated
5) Drum change count, indicating how many times drum replacement has been made
6) Toner change count, indicating how many times toner replacement has been made
7) Copy page count, indicating how many copies have been made
8) PC print page count, indicating how many pages the equipment has been printed as
an output device of the connected PC
9) FAX page count, indicating how many received FAX pages have been printed
10) Error code of the most recent machine error *1
11) Error code of the most recent communications error *2
12) ADF jam count, indicating how many times a document jam has been occurred
13) ADF page count, indicating how many documents have been fed
(3) To stop this operation and return to the equipment to the initial stage of the maintenance
mode, press the Stop/Exit key
To exit maintenance mode press 99

Mar 07, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

When someone is trying to fax us, it says on their side that it went through but we hear no dial tone and do not recieve any faxes. What can we do to try to fix this? We have to have our fax working as...


Well first thing is to call your own fax machine from a telephone at your location and make sure that it rings and answers....you should hear the tones in the earpiece of the phone you are calling from. If that works, go to your fax and try to make a "copy" on it to make sure it actually prints onto paper. Then get someone locally with a fax machine to send you a fax...make sure your machine answers and then prints the page out. If it wont print the pages out are the pages going into memory???? Maybe your machine is asking for toner or a drum???

Sep 09, 2010 | Office Equipment & Supplies

1 Answer

Wrong in receive fax (only one page coming)


Contact the sender and tell them to press STOP when their machine starts to dial.

Jun 28, 2009 | Panasonic KX-FM131 Fax

1 Answer

Fax connection


To send a fax, you will have to configure the settings. here are the steps you can follow;

Remote Fax Options;
You can only use one remote fax option at a time:
Fax Forwarding—OR—Paging—OR—Fax Storage—OR—PC FAX Receive—OR—Off.
You can change your selection at any time (Menu/Set, 2, 5, 1).

Setting up Fax Forwarding

When you select Fax Forward, your MFC stores the received fax in the memory. The MFC will then dial the fax number you’ve programmed and forwards the fax message.
  1. Press "Menu/Set, 2, 5, 1".
  2. Press ▲ or ▼ to select "Fax Forward". Press "Menu/Set". The LCD will ask you to enter the fax number to which faxes will be forwarded.
  3. Enter the forwarding number (up to 20 digits). Press "Menu/Set".
  4. Press ▲ or ▼ to select "Backup Print:On or Backup Print:Off". Press "Menu/Set".
If you select "Backup Print:On", the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is forwarded.
5. Press "Stop/Exit".

Programming your pager number When Paging is selected, your MFC dials the pager number you’ve
programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax
message in the memory.
1. Press Menu/Set, 2, 5, 1.
2. Press ▲ or ▼ to select Paging.
3 . Enter your pager phone number
followed by # # (up to 20 digits). Press Menu/Set.
Do not include the area code if it is the same as that of your MFC. For example, press 1 8 0 0 5 5 5 1 2 3 4 # #.
4. If your pager needs a PIN, enter the PIN, press #, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5
1 2 1 2 # #) —OR— If you do not need a PIN, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #)
5. Press Stop/Exit.
■ You cannot change a Paging number or PIN remotely.
■ If you have set Paging, a backup copy of the received fax will
automatically be printed at the MFC.

Setting Fax Storage
If you select Fax Storage, your MFC stores the received fax in the
memory. You will be able to retrieve fax messages from another
location using the Remote Retrieval commands.
1 Press Menu/Set, 2, 5, 1.
2 Press ▲ or ▼ to select
Fax Storage.
Press Menu/Set.
3 Press Stop/Exit.
Setting PC Fax Receive
If you select PC Fax Receive, your MFC will temporarily store your
received fax messages in its memory, and then automatically send
the faxes to the PC. You can then use your PC to view and store
these faxes.
1 Press Menu/Set, 2, 5, 1.
2 Press ▲ or ▼ to select
PC Fax Receive.
Press Menu/Set.
3 Press ▲ or ▼ to select
Backup Print:On or
Backup Print:Off.
Press Menu/Set.
4 Press Stop/Exit.
If you have turned on Fax Storage, a backup copy will
automatically be printed at the MFC.
  • Before you can set up PC Fax Receive you must install the
MFL-Pro Suite software on your PC, make sure your PC is connected and turned on. (For details, see Using Brother PC-FAX software on page 5-1 in Software User’s Guide on
the CD-ROM.)
  • If you select Backup Print:On, the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is sent to the PC.
■ If you get an error message and the MFC cannot print the faxes in memory, you can use this setting to transfer your faxes to your PC.
Turning off Remote Fax Options If you set the Remote Fax Options to Off and there are faxes in your MFC’s memory, the LCD will give you two options.
  • If you press 1, all unprinted faxes will be printed and erased
before the setting turns off. If a backup copy has already been
printed it will not be printed again.
  • If you press 2, the memory will not be erased and the setting will be unchanged.
Setting your Remote Access Code

The remote access code lets you access the Remote Retrieval features when you are away from your MFC. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- ).
  1. Press Menu/Set, 2, 5, 2.
  2. Enter a three-digit code using numbers 0-9 or . Press Menu/Set. (The preset ‘ ’ cannot be changed.)
  3. Press Stop/Exit. Do not use the same code which is set in your Fax Receive Code ( 51) or Telephone Answer Code (#51). You can change your code at any time by entering a new one.
  4. If you want to make your code inactive, press Stop/Exit in Step 2 to restore the inactive setting (--- *).

May 05, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

After paper jam, prints total smudge on Intellifax 2800...please


This is the test to determine toner/drum or fuser issue.
Print a test page
When you hear the paper feed into the machine open the top to stop the machine
Remove the toner/drum cart.
You should be able to see the page with printing on it. (This is before the page hits the fuser)
If you can see the smudge or marks on the page the problem is most likely the cartridge but NOT the fuser.
If the page is clean the problem is most likely the fuser.

Mar 13, 2009 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Blank page prints in between a fax received


if its coming from a fax server this cannot be stopped. You should upgrade to a newer better machine that is up to industry standard. Fax servers are basically faxing you from a computer. This is a different process than faxing from an actual fax machine and the page size can be conflicted. Only high end newer machines can compensate for this.

Jan 06, 2009 | Office Equipment & Supplies

3 Answers

Set up to receive fax


To select or change your Receive Mode
1
If it is not illuminated in green, press (Fax).
2 Press Menu/Set, 0, 1.
3 Press ▲ or ▼ to select Fax Only,
Fax/Tel, External TAD or
Manual.
Press Menu/Set.
4 Press Stop/Exit.
Setting the Ring Delay
The Ring Delay sets the number of times the MFC rings before it
answers in Fax Only or Fax/Tel mode. If you have extension
phones on the same line as the MFC or subscribe to the telephone
company’s Distinctive Ring service, keep the Ring Delay setting of 4.
(See Operation from extension telephones on page A-7 and Easy
Receive
on page 4-4.)
1 If it is not illuminated in green, press (Fax).
2 Press Menu/Set, 2, 1, 1.
3 Press ▲ or ▼ to select how many
times the line rings before the MFC
answers (00, 01, 02, 03 or 04).
Press Menu/Set.
(If you select 00, the line won’t ring at all.)
4 Press Stop/Exit.
Initial Setup
1.Receive Mode
Current Receive Mode
Fax : Fax Only
F/T : Fax/Tel
TAD : External TAD
Mnl : Manual
Setup Receive
1.Ring Delay

Apr 02, 2008 | Samsung CLX 3160fn All-In-One Printer

1 Answer

To recieve fax on brother


Press the 'RECEIVE MODE' button on the right side of the control panel, its next to the large 'FAX START' button. Here are your options :

Select Receive Mode
MANUAL
—You must answer all calls yourself. If you hear fax tones, press
Fax Start
to begin receiving the fax, then hang up. You can use this mode with
Distinctive Ringing. (See
Distinctive Ring
, page 8-1.)
FAX ONLY
—The fax machine automatically answers every call as a fax call. You
cannot receive a voice call, but you can dial out and make a voice call.
FAX/TEL
—The fax machine automatically answers every call. If the call is a fax, it
prints the fax. If the call is not a fax, it signals you with a double-ring (ring-ring),
different from the phone company ringing, to alert you to pick up the call. If you select
this setting, you’ll need to set the Ring Delay and F/T Ring Time features (on the
following pages). If you have extension phones on the same line as the fax machine,
set Ring Delay to 4. (See
For FAX/TEL Mode Only
, page 5-5.)
TAD:ANSWER MACH.
—This is the only setting in which you can use an external
answering machine. Your telephone answering device is connected to your fax
machine, and answers every call. Once the TAD answers, the fax machine listens for
fax tones. If it detects fax tones, it prints the fax.
The TAD setting works
only
with an external telephone answering device (TAD); it
does not work with telephone company Voice Mail. Ring Delay and F/T Ring Time
do
not
work in this setting.

Nov 27, 2007 | Brother IntelliFAX 775 Plain Paper Thermal...

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