Question about Sony DVP-NS575P DVD Player

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The player gives a "cannot play" message for all types of media

After playing 1 DVD and loading a new one, all I get is a "CANNOT PLAY" message.  Reset by unpluging, changed DVD, tried new DVD, tried old (previously played) DVD); I only get a "CANNOT PLAY" message.

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  • wiesg Apr 16, 2008

    I fixed it!

    Took cover off (2 side screws, 2 screws on back at the edges, and 1 (different size) screw at the back-top-edge-middle.

    Tried to fix by unplugging unit, loading many different DVDs/CDs, only got "CANNOT PLAY" message.  At times this unit locks-up and I need to unplug it to reset it so that it will run/work.

    With the cover off I could see that the DVD did not spin (easy to see with the cover off), but could hear the head moving/searching.

    Unloaded DVD, reloaded DVD, once the DVD was in spin position, I SPUN THE DVD-CLAMP ASSEMBLY MANUALLY WITH MY FINGER - motor engaged and dvd started playing. 

    It's been running fine for 5 DVD tests and 3 compete movies now.  

    Just in case the unit locks up again, I only put the one back-center screw back on to hold the lid on.

    Love the player bought it in March 2004 (manufacture date January 16, 2004 (stamped on inside back cover).

    I'll repost if it stops again.


  • mikerr1 Jun 12, 2008

    cds play,cdrs play, but store bought dvds do not play. unit flashes loading for a minute or so then [connot play] comes on the screen.

  • marilyn262 Sep 27, 2008

    I have same problem. Unplugged the unit but it did not help.

  • Anonymous Sep 28, 2008

    had the same problem and solved it the same way - only 1 year old too.

  • brotherdave8 Jan 25, 2009

    Where is the best place to get a spin motor for these players?

  • slverbulet7 Mar 10, 2009

    Same problem. I bought it only a year ago, so I did not suspect something was wrong with the player. My first thought was dust on the reader, but I wasn't able to get to it to clean it. I can't get anything inside to move; it's all connected to too much to risk.

  • snerix4al Mar 25, 2009

    my player can accept cd's but its displays 'cannot play' messsage while using dvd...but my dvd is spinning

  • Anonymous Apr 07, 2009

    Brilliant, Greg, this is exactly the fix I needed. My unit is relatively new and relatively little used but had the same symptoms and this solution saves me either a repair bill or a new unit (both would probably cost the same).

    But it makes you think that those extended warranties might not be such a bad idea, after all, considering the poor design/build quality of so much stuff these days.

  • Anonymous Apr 07, 2009

    Brilliant fix, Greg; I had the same problem and this has fixed it, for now, saving me the cost of a repair or new player.

    But it makes you think that those extended warranties might not be such a bad idea after all, considering the sometimes poor design/build quality of so much stuff these days.

  • vafrank Apr 07, 2009

    Brilliant, Greg; I had the same symptoms with my relatively new and relatively little used unit, and your method works for me, at least for now. Saves me a repair bill or the cost of buying a new player.

    But it makes you think that those extended warranties aren't such a bad idea after all, considering the oftentimes poor design/build quality of so much stuff these days.



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The motors are trash. Just by a Samsung; the repairs of player does not justify fix.

Posted on Nov 08, 2014


Unit probably has a defective disk motor that is in border line failure. When problem again arises, have the motor replaced

Posted on Aug 15, 2008


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Posted on Jan 02, 2017

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