Question about Brother IntelliFax-2820 Laser Fax

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"Dust on Drum" problem

Always give me the error message "Dust on Drum" even I clean the drum as instructed in the maual, change the toner and put on a new drum. What can go wrong.

I get the message Dust on Drum tried cleaning corona by moving blue thingami and error still persists.

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  • OBICHERE Apr 23, 2008

    MY PROBLEM IS THAT THE FAX WILL NOT WORK AND SAY'S THAT I NEED TO PULL OUT THE DRUM AND DUST IT OFF BUT I AM NOT ABLE TO FIND WHERE THE DRUM IS ON THE FAX MACHINE!

  • Anonymous May 20, 2008

    dust on drum ithink this is software problum what is the method of restart catridge how i enter in software tell me

  • Anonymous Jun 11, 2008

    I need to change the drum on the intellifax. Lost instruction mannual. How do I change it?

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Try using canned air to clean the coruna chagre wire assy

Posted on May 12, 2008

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  • 78 Answers

"Dust on drum" is common when the drum has failed. If the corona clean dosen't fix it change the drum.

Posted on Apr 17, 2008

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1 Answer

My Brother MFC-7220 shows the error message "Dust


Try cleaning the drum in the toner cartridge with a soft cloth. If this does not work then a replace toner cartridge is the other solution.

Nov 26, 2010 | Brother MFC-7220 All-In-One Laser Printer

1 Answer

MFC 7340 - I changed the toner cartridge, and cleaned the corona wire as instructed. When I put the drum unit back in, I get the message "Open front cover clean corona wire". I clean the corona...


The drum unit may be at it's end. There is a report you can print that will say "Drum" life at the bottom of the page. I think it's the "User Settings" or something. Though it sounds like you can't print to find this out anyway....Do you recall how many times you've changed the toner without changing the drum? Usually you can expect about 4-5 toners on every drum. Once the drum's photo sensitive coating wears off it is incapable of charging correctly to print. Might just be time for regular maintenance. panderson@cartridgeworldusa.com with questions.

Oct 29, 2010 | Brother MFC-7340 All-In-One Laser Printer

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Drum error. dont have user guide. how do i troubleshoot? tried replacing drum but still says drum error.


If the drum is used up you open the front door and press menu or options and tell it it's a new drum, otherwise you clean the metal contacts on the sides of the drum and inside the printer, and run the blue tab back and forth about 20 times. If still drum error you may have a bad power supply.

Jan 30, 2010 | Brother MFC 7840W Printer

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Brother DCP 7020 Keeps giving me the "Drum Error" Message


Dear sir you see properly drum unite has a drum image sensor its demage so you change your copier drum unite, thanks.

Nov 17, 2009 | Brother DCP-7020 All-In-One Laser Printer

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Toner Error


Check to make sure that the sensors are clean and play around with the lock arms. Reset the machine and also download the utility from the oki service website to get exact error message. http://www.okic3400.co.uk/library/downloads/utilities/c3300c3400smv1115.exe

Jan 27, 2009 | OKI C3400n Laser Printer

2 Answers

Drum error


Yes, you should replace the drum unit if you have not done so. You may have a broken corona wire or drum. However, keep in mind that you will need to reset your machine after changing the drum unit. If after replacing, you still get the same error, you may have a problem with your machine properly sensing your drum unit.

Jan 03, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

How to resolve 'Dust on Drum' error on Brother DCP 7020?


"Drum error" is because there is dust or any thing like ink on the drum.
After I filled the toner with a other brand dry ink, I got this message.
I carefully checked the drum, I found there was some ink on the drum. So took off the toner part, washed the drum kit with the tap water. wait it dry. There is a rubber roller inside, it will take time to dry.
after the drum kit dry, I rolled the drum, there still something on the drum, I use a tissue paper cleared it.
put the toner back, insert it back to the printer. It is fixed.

Nov 25, 2008 | Brother DCP-7020 All-In-One Laser Printer

8 Answers

Corona wire


I was getting the clean the corona wire problem message even after repeated cleanings.  Before this problem occured the toner light was flashing warning of low toner. When I got the clean the wire pop up the toner light was on all the time indicating the toner was depleated.  So, I thought I would try replacing the toner cartridge and see what happened. I opened the new toner box and noticed on the foil packege specific instructions to clean the corona wire when installing the new toner.  I installed the new toner and cleaned the wire one more time. I then reinstalled the drum and toner assembly into the printer and the clean the corona wire message did not come up again.  The printer now works fine. 

Aug 08, 2008 | Brother HL 2140 Laser Printer

6 Answers

DRUM ERROR


  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.
It happens because Brother decide that we are morons and cannot figure out when a drum is dead and so they make the printer refuse to work after a certain amount of time. This resets their dummy counter.

Jul 07, 2008 | Brother MFC-7820N Printer

1 Answer

Dust on Drum message after installinng new Drum


Dust on drum refers to as you correctly stated the wire, it carries a electric charge that transfers the image. If the wire gets contaminated the electricity dont flow right so dust on drum is desplayed, you drum cart is faulty, they are not repairable items, go buy another then claim new/old one as faulty from them. Um aH.

Dec 14, 2007 | Brother DCP-7020 All-In-One Laser Printer

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