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My pc crashed three days ago due to a vrius/trojan since then I have used m y gateway operating system and reinstalled all Windows update until there ar not more.. I cannot get ANY SOUND FROM MY SYSTEM.. WHEN REINSTALLING THE 4/69 REINSTALL FOR THE ATI WOULD NEVER LOAD.. PC SAYS i HAVE NO AUDIO CARD/DEVICE INSTALLED.. OF COURSE THIS CAME WITH ONE AND HAVE KEPT UPDATES ALL ALONG.. THERE IS A CODE 28.... I HAVE MANAGED TO GET SOME OF THIS BACK BUT NO SOUND STILL.. MY SPEAKERS ARE ALTEC LANSING ada305 AND WORKED PERFECTLY I ALSO HAVE REINSTALLED WITH MFGR CD MY vIEWSONIC p95f FOLLOWED ALL THE TROUBLE SHOOTERS TO NO AVAIL UNDER DEVICES THERE WERE THE LARGE YELLOW? AND AFTER "UNINSTALLING.. SOME ITEMS MAY HAVE COME BACK.. i WILL GLADLY LET YOU H AVE REMOTE ACCESS IF YOU INSTRUCT ME HOW TO DO IT.. THAT WOULD PROBABLLY BE THE FASTES WAY .. i CAN FIND NO PLACE TO GO FOR SIMPLE DOWNLOADS OR REINSTALLTION.. PLEASE HELP

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  • walrus4425 Apr 17, 2008

    Wow! Lots of information.Thanks!

    .Running win XP MCE .. I did a complete reinstall twice useing my Gateway 5076E OS install disc.



    It continues to tell me I have NO audio card installed or it is in use elsewhere. I am the only person who uses this PC. Hve been searcing relentlessly for a "fix" for the audio card but no scans "recognize" it therefore NO Fix.



    I'll try the signing on with a different user name as I have a couple and see what happens..

    If those "little grey cells" (Hercule Poiret) of yours come up with anything elsee pleawe advise. I do respect your help.

    Thanks

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Please remember to always note Computer specifications and Operating system details when you post a problem and to explain your problem in more detail.

OK. I think I have just the solution for you and also a few questions ? Did you successfully remove the Virus from your machine ? Did you disable system restore while doing the scan ? Did you scan in safe mode ? Did you scan your HDD on a different, virus scan dedicated machine ? You'll most probably have a "NO" to all of these questions right ?

In the case of a Virus infection I would most likely disconnect the Hard drive from the machine, scan it on another machine ( using AVG7 + AVGAS = AVG Antivirus and AVG Anti Spyware Scan) remembering to turn off system restore while scanning on the drive and scanning in safe mode.

If you have successfully found and removed the virus infection, remember to delete your system volume information and recycler folder on the drive. virus files tend to infect these folders.

Before you plug in your HDD into your machine again, you might want to do a ackup of your data, then either do a Windows repair or a Windows Fresh installation (Formating the entire HDD); The repair will attampt to fix the issues that the virus has caused and the fresh install you'll be sure that everything WILL work after installation OR use the Windows repair option AND a registry repair tool to repair registry items. Another option would be to create a new user name. The settings in that new accound should be working fine and you should be able to access the start menu and your folders again.

G00D Luck
Stef

Posted on Apr 17, 2008

  • Stefan Groevens Apr 17, 2008

    I'm not very "handy" with the OS CD you described earlier: Let me give you an similiar example:



    Acer also has "OS" CD (Acer recovery CD's). Same with Dell. Some of the recovery CD's clients make or get don't work properly. The issue has been there for a while; however, only in some rare cases.



    What "we" do in a situation like that is to firstly make a complete backup of the system. Then "we" format (or low-level) format the HDD and use a OEM XP CD meaning it only contains the CORE Windows XP files and no "third party vendor data" like for example Acer data or Dell data. "we" then, after the installation is complete, "extract/use/import/grab" the drivers from the backup. If there is a driver that is unknown, or that was not in the backup, "we" use >>>this<<< software. With the program "we" are able to find out exactly which driver is needed by the system. Then, "we" simply download the driver by going onto the vendors website. All that info "we" "pull" from that program for driver details.

    To summarize:




    1. SCAN (+REMOVE) YOUR HDD OFFLINE FOR VIRUSES as mentioned with the techique above

    2. backup all your data

    3. Format your HDD

    4. Install Windows XP MCE OEM (plain simple XP MCE

    5. Install drivers from backup ( *.inf files found in backup\windows\inf, *.dll files found in backup\windows\system32, *.sys files found in backup\windows\system32\drivers, *.exe and cpl files found in backup\windows\ [[[basically most of the drivers are found in the backup\windows\ folder

    6. Download UnknownDevices

    7. Use unknown devices to find information about which driver is still needed or UNKNOWN to the system

    8. DONE

    Kind Regards,

    Stef

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