Question about Gaggia Syncrony Compact Coffee Maker/Espresso Machine

3 Answers

Machine is leaking

For a couple of months now the steam knob on my Gaggia has been flaky, in particular, when I turn the knob to the closed position it doesn't always close, the steam keeps flowing.

Last night I decalcified the machine. I noticed it leaking all along the right side, front and back during the decalc.

I took the brew unit and dreg drawer out so I could see inside and every time it ran decalc fluid through the steam wand, I could see fluid leaking down the right wall inside the machine, also through the back.

The machine is 2 1/2 years old and out of warranty now. We're not feeling too much like spending $100 to ship from CA to NY and waiting 3 months just to find out what the problem is and what it will cost like the last time we did a repair (that repair was under warranty but the warranty expired 6 weeks after they received it and they tried to make us pay for the repair).

Any suggestions?

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  • webwench Apr 16, 2008

    My machine is a Gaggia compact digital.

  • Anonymous Jun 01, 2008

    I'm having the same problem! My Gaggia Syncrony Compact (almost 3 years old) is leaking water down the inner-right hand side of the machine... it appears as though there is water dripping through the steam wand (even when it's closed) and what doesn't go through the wand is dripping from something (??) inside the machine.  I'm actually losing a LOT of water this way (based on what I mop up from the counter).  


    I'm about to run a decalcification cycle, to see if there are deposits in a valve somewhere.... does anyone have other suggestions.

  • kmoelhoff Jan 18, 2009

    I have the same problem. The steam was working fine, and the valve would stop the flow but we noticed that steam was coming out the vents next to the knob whenever we would froth. Did a decalcification cycle and sure enough, water would leak down the right side. You really need to fix this problem because moisture will get onto the electronics.

    I disassembled the machine and the faulty valve. For me the valve body looks ok, but the internal o-ring on the valve stem is quite flat. Now if I can only find an o-ring replacement, I would be set. Looking at how this is built, it's no surprise that this would eventually become a problem.

    Does anyone know if there are rebuild kits for this unit?

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I had this same problem. Water leakage down the inside right side of the machine after 2-3 years, into the drip tray and all over the counter. The problem became worse over time. The steam valve would not completely shut off. Because we rarely used steam to heat or froth, and because the cost of a new unit is so high, as is the cost for repairs, I was able to eliminate the problem by opening up the machine, locating the hard, small inner-diameter, plastic internal steam line (under the cover, top of the machine, right side, leading to the external steam nozzle), and permanently pinching it closed by bending it multiple times and clamping it between some washers and bolts. So now we don't have steam, but at least the expresso maker part still works fine and doesn't leak.

Posted on Dec 22, 2008

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The valve is available at partsguru.com in the US

Posted on Nov 02, 2008

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  • Gaggia Expert
  • 109 Answers

The problem will be the steam valve is faulty.
Im in australia so i don't know where you could source one in the USA.
Its a very common fault.

Posted on May 08, 2008

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