Question about Canon imageRUNNER 5020 Copier
Getting message saying SUSPENDED... every time we attempt to print or copy.
Waiting for service to respond.
Any answers to this issue will be greatly appreciated
Hello Ernest T,
If the main thermistor which monitors the temperature of the fusing unit (that hot as hell area) is out of postion this problem can occur. The thermistor determines when the fusing area is hot enough to allow the copier to display"READY". If it is backed away from the fuser roller it cannot reliably read the temperature and it may cause the copier to display suspended because it reacting as if because of a long copy run it could not keep up the temp and so it "suspends" as it tries to ramp the temperature back up. Make sure the thermistor is touching the fuser roller.
Posted on Apr 20, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 17, 2014 | Canon Office Equipment & Supplies
Nov 24, 2014 | HP Office Equipment & Supplies
Apr 21, 2011 | Office Equipment & Supplies
Nov 22, 2010 | Canon imageRUNNER 5020i Copier
Jun 10, 2010 | Canon imageRUNNER 5020i Copier
May 26, 2010 | Ricoh Priport VT6000 Copier
May 14, 2010 | Canon imageRUNNER 7200 Copier
Mar 12, 2008 | Canon USA - COPIERS - ImageRUNNER 2010F...
444 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: