Question about Palm TX Handheld

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Palm TX erratic touchscreen

Poor to useless input using the touchscreen.
Cleaned around edges of screen with thin cards and no help.
Digitizer does not work: Selected the "bulls eye" target over 450 times and it will not go away.
Removed many 3rd party software and no improvement
"ON/OFF" switch broken so I cannot do a Hard Reset.

? Any other way to do a Hard Reset.
? How to open the case so I can really clean around the edge of the screen
? Any other suggestions

Many thanks,

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  • 3 more comments 
  • Bafunno May 13, 2008

    I constantly have to go to "Preferences" and "Touchscreen" to recalibrate the pen - but it drifts after about 10 minutes and I need to recalibrate

  • Anonymous May 27, 2008

    I can use the bottom buttons to turn on different views. The stylus will not work or change to get into the calendar or other applications.



  • cdiep Dec 22, 2008

    My TX will run regularly for a few minutes/days, and all of a sudden I won't be able to write letters on the touchscreen anymore. The only buttons that will work are the actual buttons. I've tried calibrating it probably a hundred times. Should I try to do a hard reset before anything else? Can anyone explain what is going on here?

  • Anonymous Mar 30, 2009

    no support or info from palm (absolutely rediculous) they seem to be ignoring the problem. I'll never buy another from them & I make sure to voice that opinion whenever topic comes up with others.

  • pkolstad Mar 30, 2009

    Very erratic behavior of touchscreen for some time. Now I can't get it to respond at all.

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I just tried Power Digi and also found it works like a charm!

Posted on May 13, 2009

"Power Digi" from http://www.palmpowerups.com/news.php. Try The 2 week trial then buy it for $16.95. Worked great. Don't let the trial run out without buying it because it'll be worse than before. Touchscreen failure is endemic with TX and some other Palm devices. I'm a faithful Palm customer for nearly 10 years but they're losing chunks of market share with this fiasco. I'm pretty much committed to Palm OS because of how much I use it for now. Still looking to switch.

Posted on Sep 23, 2008

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Change the screen. You can have the part here, as well as directions on how to change it:

http://www.piezas.biz/epages/wwwpiezasbiz.sf/en_GB/?ObjectPath=/Shops/demo132390

Posted on Apr 20, 2008

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Well you can perform a Hard reset on the device to resolve the issue or you can also contact Palm support to send the device to repair. The web address is www.kb.palm.com 

Posted on Dec 25, 2008

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Touchscreen will not work on my Samsung Brightside SCH-U380


Other than a bad digitizer (touchscreen) or connection, sometimes just a tiny bit of gunk/debris gets in that tiny gap that goes around the outside of the screen. That often results in the same problem,, a non-working touchscreen. Take a very thin edged piece if cut plastic as a "tool" to clear out gunk/debris from this gap around the edge of the screen. Some people even have used like the opposite end of a sewing needle (not the pointed end).
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There is probably either a pinch in the unit (like it got slightly kinked when dropped, or there is some debris under the edge of the screen causing it to calibrate or touch improperly. I would suggest taking your drivers license and run it just under the edge of the frame. It should dislodge any problem matter and allow it to work properly but you will probably need to recalibrate your digitizer. Good luck!

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http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=7125,E=0000000000337448967,K=6865,Sxi=8,case=obj(887)#hard


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buy the digitizer and change it urself see the video

http://www.gethightech.com/Merchant2/merchant.mvc?Screen=PROD&Product_Code=PA1693&Category_Code=_TUNG


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Before ordering the part, you may want to start by opening the palm and cleaning the connecting ribbon cable contacts to make sure that a loose cable or oxidation has not caused your problem.

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1 Answer

Palm TX: Digitizer problems - can't use all functions; i.e.all those on bottom row of screen. Soft reset and touch-screen alinement exercise doesn't seem to work.


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Your problem might be a simple one. Hopefully so:

Run a business card around the edges of the screen between the screen and the plastic housing to see if there is any trapped dirt or other debri. If there is, it will hold down that point of the screen and prevent any further input. Be sure to remove anything you find.

Also, sometimes the screen protectors themselves will shift just enough to cause the same issue. Be sure it is not wedged tightly between the screen and case.

I hope this is it and helps!

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3 Answers

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My touchscreen was acting batty, not responding where I was touching. The solution for me was to:
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2. Take a piece of paper, fold it in half, and scoop under the lip the case where it holds the touchscreen in to fish out debris that were distorting how the digitizer recorded.

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Can't get past the calibration page, keeps shutting off


Does the calibrator keep looping or not seem to work?
If you can access the calibrator, but it loops through the target sequence (repeatedly asking you to tap the targets), there may be a physical problem that's causing your touchscreen to be confused:
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  • You may have debris trapped under the edge of the screen. Use the corner of a piece of thin, stiff paper (copier paper works well) to very gently slide all around the edge of the screen. Don't let the corner of the paper travel more than an eighth of an inch under the screen edge frame. By doing this, you may be able to dislodge small particles of debris trapped under the frame.
  • A heavy impact or scrape to the touchscreen can cause permanent damage. If your touchscreen is damaged, you may need a repair
Did you install any 3rd party apps?

http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/
?St=2,E=0000000000825403011,K=4996,Sxi=18,Case=Obj(26419)

Diagnosing problems by 3rd parties- http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?
New,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(27908)

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