Question about Brother HL 5170DN Laser Printer

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Brother HL 5170DN Laser

Status light permanately on nothing will print....turned off and restarted...nothing.....pulled out cartridge ....nothing....tried paper tray....nothing.....help please

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  • Allen Gifstad Apr 18, 2008

    I am having same problem, machine turns on and the post tree starts ok then the status light come on red and stays that way. I have stripped this machine down looking for paper pieces stuck in the paper path but find nothing.

  • Syed Osram
    Syed Osram May 11, 2010

    Check you driver first. Is it print to the correct port ?

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I had same problem, I removed the duplex unit, removed the back and found that the fusor unit rollers had become unclipped where someone had pulled a jam out the back of the unit

Posted on May 14, 2009

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If the status led goes red after the boot cycle and none of the motors started that means normally that one of the optical sensors is jammed.
Most of the times its an actuator in the fuser that is jammed in the "paper jam" position.

There are also 2 buttons, one in the left front and one in the right back to detect weither front and rear door are closed. You have to open the covers to access these buttons.
A second optical detector in the fuser detects if the fuser clear jam door is open or closed.
It could be that one as well.

When you remove the cartridge, seperate the toner from the drum kit, many times between those 2 items remains a little piece of shredded paper that sits on top of one of the registration actuators. (the 2 flags under the cartridge)

If none of this would help i fairly think the engine board or main pcb is damaged


Posted on Dec 06, 2008

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Same problem here. I think the motor is dead. Still looking for answers.

Posted on May 16, 2008

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I have exactly the same problem, which started a couple of weeks ago. Has nothing to do with my computer's driver because it makes no difference if you connect the printer to a network or computer. Besides there are more computers on my network and no one can print. 

Posted on Apr 24, 2008

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When we print the green status light changes to red and nothing prints. Sometimes we can open the front of the printer, close it, and then it will print. The speed light is orange and the connection...


I guess the paper is not feed every time. Pull out paper cassette and you have to see paper feed roller he is rubber, just clean it with cloth and water or alcohol.

I hope this help you!

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Trick Brother HL 5170DN printer into think there is toner left. Rather than run out for a new toner cartridge use a small (.5 x .5 in.) piece of black electrical tape to cover the sensor hole on the non-gear side of the cartridge. By covering the hole the printer is fooled into thinking the hopper is full of toner.

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You'll need to reset your printer to factory settings. BE SURE TO PRINT A CONFIGURATION PAGE FIRST.

VIA THE PRINTER CONTROL PANEL
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  2. Make sure that the front cover is closed and the power cord is plugged in
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To reset the drum you have to hold down the go button untill all the lights light up and flash.

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Open the printer - remove the toner etc. shut the door. Should resolve the problem.

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The red lite indicates one of the following needs to be looked at:

Cover open (Front cover) Close the front cover.

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Brother laserjet 5170dn


If you see the service call indication above, follow the steps below:
1 Take out the DIMM (Dual Inline Memory Module) from your printer, if you have a DIMM installed.
2 Turn off the power switch, wait a few seconds, and then turn it back on and try to print again.
If you cannot clear the error and see the same service call indication after turning the printer back on,
call your dealer or a Brother authorized service representative.
When you press the Go and the Job Cancel buttons together, the LEDs will light up with one of the
combinations shown in Table 1. See Table 1: LED indications while pressing Go and Job Cancel on page
3-6 to identify the error.

Something has failed that the printer can't recover from.

Apr 18, 2008 | Brother HL 5170DN Laser Printer

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