Question about Microsoft Zune JS8-00001 Digital Media Player

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Frozen zune I was watching a video on my zune and went to watch it again and it froze so i left it alone for like 7 to 8 hours and when i came back to it it was off. when i tried to turn it on it just stays at the black screen like its off and its an 80gb and ive only had it for like a month or 2 help me before it drives me crazy

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  • mulaikaswann Jul 04, 2008

    My screen on my zune is black and it will not turn off

  • cabral_al3 Oct 05, 2008

    wanted to play music and it froze

  • giau1988 Oct 06, 2008

    when i try to play a music it froze then i left it alone and try charge and turn it off and try to turn it back on and the screen is still black please before it drives me crazy...

  • Jonesy1992 Dec 31, 2008

    Mine is stuck on the Zune logo!!!

  • Anonymous Jan 01, 2009

    when i turned the zune on the zune froze at the loading point!!!!!!



  • Anonymous Jan 01, 2009

    my zune is charged but forze it foze when i wen to turn it on lol help

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4 Answers

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Charge the Zune using your computer (if you have one) and then when it turns on, then you got it fixed. If it is charged but won't do anything, then press the back button and up on the control panel.

Posted on May 01, 2008

  • Cory5468
    Cory5468 May 01, 2008

    It should work.

  • Cory5468
    Cory5468 Jul 31, 2008

    Try unlocking it. You'll find it on the top.

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It appears that nobdy has a real solution to this problem. Short of pulling the back off and disconnecting/reconnecting the battery. as discussed in this post: http://www.fixya.com/support/t1463811-zune_froze_when_turned

Posted on Oct 26, 2011

I had the same problem. I plugged it into my running pc and held the back button and up on the dpad and it worked.

Posted on Oct 27, 2008

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My zune is frozen. how it happened was i add some more songs on it, i was finish and i unplugged it. i wanted to listen to a song but its frozen

Posted on Sep 26, 2008

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Posted on Jan 02, 2017

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1 Answer

My 30gig zune is froze and unresponsive. Please help


there is a "lock" button on the top on the left side make sure this switch is turned to off.
Try one or more of these solutions to resolve this problem:
  • The Zune may be locked. Move the hold switch to the unlocked position. It may help to move the switch back and forth. Then press the play/pause button for a second.
  • The battery may be drained.try recharging it
  • To reset your Zune, press and hold the back button while pressing up on the Zune pad. Resetting turns Zune off and on again.

May 27, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

It froze when i tried to watch a video


If your unit is old ( five, six yrs old), you might need a battery. not hard to purchase on web. type in batt. for ipod etc. also it was suggested to slap the ipod with your hand. yes bring them together and slap it!. this worked for me. however it started acting up again and discovered it needed a hard drive based on the symbol the ipod was flashing.

Mar 12, 2009 | Apple Audio Players & Recorders

2 Answers

Zune 30g brown STILL frozen on Logo


At this time, Microsoft still hasn't found a fix for it. They're having a lot of problems with the Zune 30 freezing up. Before you try to start a class action, at least give them some time to get you up & running again. They only found out about the problem on Tuesday. Starting a class action will only drive the prices up.

Jan 03, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Stuck on startup screen.


pull the case apart and pull the battery out for about thirty seconds. put it back in and back together and it should work.
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Frozen screen


Got it working again. Disassemble and disconnect the batery for about 10 seconds. This worked to resent mine and it's working again. Not sure if it's permanent, but working for now.

Disassembly instructions:
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

My zune froze when I turned it on. It is frozen on the Zune welcome screen with the loading bar at the bottom. I have tried the back and up button and it has not worked. I have also tried the back, up and...


There's a fix:

Your Zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

30GB Zune Froze


A co-worker of mine may have found a solution. But it is risky, since you have to open your Zune. Since his Zune has already no warranty, he carefully opened it, unplugged the battery cable and waited a few seconds, plugged it again and restarted.

The device is now working! we're listening to it right now and the computer recognized it. It seems like a solution to me! (If you have no problems opening your Zune). there is this video and some others on youtube that can instruct you on opening your Zune: http://www.youtube.com/watch?v=TBL0lPBpC3I

I'm about to do it now. Good luck!

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Zune 80 gig will not start


My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

Dec 29, 2008 | Microsoft Zune JS8-00001 Digital Media...

7 Answers

My zune wont turn on


I turned on my Zune and the screen froze so I turned it off but it would not turn back on.

I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D

Nov 12, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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